Okemos, United States
1715 W Grand River Rd
$$
+1 5177211307
N/A
Wheelchair-accessible entrance
I had used Cartridge World when they were on the west side several times and they were pretty good. Since they moved to Okemos, I had my cartridges refilled once and it went fine. This last time I rode all the way out there to get only 2 of the cartridges I pre-paid for and was told about 5 times the other 2 would be dropped off. But this never happened. It would have been nice if he would have least offered to refund the money I paid! I just ordered from Best Buy!
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Before the shut down in March I bought 2 cartridges, one black, one color. Tried to use them, they were no good. Ink was dried out. Shut down happened within that week. I didn't try to go back to fix the issue. This was the 2nd time in the last year with this company that this has happened. Buying from another company from then on.
I had an ink cartridge delivered to my home for my office printer and printed 3 pages and my printer is alerting me that my ink is low. I called Cartridge World and they want me to come to them to see what they can do instead of sending me an actual usable ink cartridge that I have ALREADY PAID FOR! Will not be a returning customer.
Horrible customer service. Couldn't even get answers to simple questions like their hours, or why the official Cartridge World website says there is a Lansing location when there isn't. Guy on the phone was of zero help and didn't even TRY to answer my questions. Frustrating and was really hoping to give your company a try, after the horrible reviews I read, the wasted trip, and that phone conversation? I'm not even gonna give it a try.
The stock has thousands of different brands and inks and toners in stock! Also now available are laser printers available! Not like the other where I have to wait for my order to arrive!
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