Omaha, United States
4923 S 72nd St
N/A
+1 4025025879
Gender-neutral toilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
I like the staff on the first day, they were very welcoming & knowledgeable. I joined on 30 Jan with the membership included, so they charged me 111 for the rest of the February month. I asked the front desk person twice or thrice whether or covers the February complete month. She assured me that it was for the complete February month, ok Feb 10th I was charged 152. When I called today to ask why I wear double charge, the person who I spoke to on phone explained me that monthly transactions happens on every month 10th. When I explained him this is not what I was told earlier when I joined last month, he took my number & said someone will reach out to me in 2 business days. After few minutes I called to cancel my membership(and I quote “I did not ask for a refund on the first call & neither I raised my voice anytime on both the calls). The staff member(don’t want to take his name) replied “urghh I understand your frustration but you need to fill an online form for cancellation”. I felt bad the way I was treated.
like
It was great. They have the easy routes for the beginners, difficult routes and bouldering. I'm a beginner, and really enjoyed my time there!
This place is amazing! Friendly staff, good pro shop, and the membership benefits are great. Highly recommend you check it out (and sign up for a membership if you like what you find).
My kids and I had a wonderful time there. We spent 3 hours there running through the orientation class and my kids had a blast. We will definitely be going back again. Our teacher Cynthia and the owner SJ were wonderful and very accommodating
Went last night with my son and brother in law. We had a blast! The staff was friendly and took us through orientation quickly and safely. We divided up our time between bouldering (no harness, not as tall walls) and climbing with one of the eight auto-belays (strapped into a harness, taller walls, if you fall off, the belay device stops your fall and slowly lowers you down.) A good mix of people were there, from climbing enthusiasts, families, and couples on dates. Everyone was supportive and respectful of each other's place on the wall, with people cheering others on when they progressed up a difficult route. While I'm a little sore today, I had a great time and will definitely be back.
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