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Ontario Auto Ranch Chrysler Dodge Jeep Ram

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Ontario, United States

ontarioautoranchcdjr.com
Jeep dealer· Auto repair shop· Auto tune up service· Car detailing service· Dodge dealer· Oil change service· Used car dealer· Car dealer· Car finance and loan company· Car leasing service· Chrysler dealer· Ram dealer· Truck dealer· Used truck dealer

Ontario Auto Ranch Chrysler Dodge Jeep Ram Reviews | Rating 4.1 out of 5 stars (5 reviews)

Ontario Auto Ranch Chrysler Dodge Jeep Ram is located in Ontario, United States on 1805 SW 4th Ave. Ontario Auto Ranch Chrysler Dodge Jeep Ram is rated 4.1 out of 5 in the category jeep dealer in United States.

Address

1805 SW 4th Ave

Phone

+1 5412166145

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible entrance

Offerings

Car hireOil changeRepair services

Open hours

...
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Gabe Dawson

The good: The day of the sale was easy and the salesman was friendly. The bad: ... I have been unable to drive my brand new truck for almost 2 weeks now due to the dealer sending wrong info to our DMV, and them promising to overnight us a new temporary tag day after day. We have called multiple times to sort out the issue and are met with a sincere “we’ll get right on that” or “it’ll be sent by the end of the day”. For reference, we called to request a new tag (since they still haven’t sorted out our plates with the DMV) on the Jan 29th, and it’s now Feb 12th and no temp tag. I’ll leave the name(s) of those we’ve worked with out for now, but the info is here if needed backed up by call logs. I’d expect a dealer to be able to handle simple tags, but we’re left with one usable car for weeks as we get empty promises again and again. Update: It’s now March 13 - no license plates and our 2nd temporary tag is about to expire. To be clear - only a portion of this is the DMVs fault, the dealer has sent incorrect information twice now, in which it then has to be sent back across the country to try again. Additionally, we are constantly reminding the dealer to coordinate. Usually they say the DMV didn’t answer... the one time they called a week ago. It’s insane that we’ve had to be the mediators when you pay the dealer to handle your tags. Horrible waste of money, wish we would have done it ourselves and never dealt with the dealer. The dealer also said last week they probably can’t get me another temporary tag by the time it expires... here we go again with an unusable BRAND NEW car. They don’t respond to messages left and the one person that can handle tags is rarely available. We bought the truck in OCTOBER... it’s almost been half a year and they are still unable to handle tags.

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Jeff Wilcox

First of all, I live approximately 4 hours away from this dealership so email is the preferred option for making a deal. I do not want to make the drive only to see that numbers have changed and games be played. What I asked for was an out-the-door price that shows ALL FEES calculated into the price. Fair request I believe.. All I received was the price but no formal proposal with all fees itemized. When I asked the salesman to provide what I asked for, he told me you can't get that info unless you are physically at the dealership. Great way to do business! I will spend my money where I don't have to deal with games.

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Jessica Ludwig

Originally posted a 1-star review over 2 weeks ago, regarding my horrible customer service experience. Subsequently, GM, Kurt Edwards, responded to my review with his apology asking for me to contact him regarding the issue. I called on 2/15/21 and was told he was unavailable, but that my message would be passed on to him. 9 days later, I still have not received a call back. Clearly poor customer service runs deep, from Salesperson all the way to the General Manager, at Ontario Auto Ranch.

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Lynn Tiersma

I came to look at a vehicle and tried to negotiate a trade and purchase. It was after closing for them, so we agreed to get back to each other the next day. They would get back to me on an exact dollar value for my trade in. I emailed the salesman later the next day since I had not heard back from the sales manager about my trade. The following morning I text the salesman and let him know about my email, and that I'd like to get a deal put together. It was then that I got an emailed response that the truck was sold the morning prior. Needless to say, I was shocked and disappointed. I don't think it was a professional way to handle this, but I guess getting sales is more important than establishing relationships.

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Kate Wallace LeBar

My husband and I drove to Ontario on our way home to Boise back from a week stay in Bend. We saw a truck on their website that we wanted at an amazing price and Craig helped us hold the truck so we could swing by and buy it on our way home. We had a terrible experience recently with one of the big Fairview car dealers and our experience with this dealer couldn’t be more different. Craig was honest, friendly and extremely knowledgeable about the Ram trucks, we test drove it and bought it on the spot. Everyone from Craig to Daniel the finance manager were genuine and welcoming, no upsell or pressure to buy, I would highly recommend them and would buy my next truck from them again in a heartbeat. Worth the drive, and eat next door at Berts Growler Garage on the way home! Thank you guys for a positive buying experience at last!

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