Overland Park, United States
10430 Metcalf Ave
N/A
+1 9136424999
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
First of all, I'm picky and impatient (other than that, I'm a wonderful human being). I have had a too long continuing problem with one of the manufacturers of Seasonal Concepts furniture. Enter John (manager) who should be nominated for sainthood. John was trying to get me replacement parts for sunporch furniture and the manufacturer was giving him inaccurate availability and shipment info (let's just call them lies) which he, in good faith, passed on to me. This went on for about a month. Parts are coming, parts are coming when they had never been shipped. John took my phone calls and questions and frustration with patience and follow-up. He could have just let it play out with the manufacturer but he didn't. I think his next step was getting in his car and driving across states to get the replacements on his own! He apologized for the repeated delays and inaccurate info when it was not his fault or his responsibility to do so. He stepped up, mostly resolved the entire issue on his own initiative and came through while the manufacturer is left lacking in their integrity. There is still some follow-up to be had but I have faith John and Seasonal Concepts will prevail. Thank you, John. You were kind, patient, professional, efficient and any other flowery adjective available and you kept me from a full volcanic eruption. You're the man! I'm officially a groupie.
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Had a mixup with my furniture order which Mark, the owner, personally took care of and he threw in some extra pillows for the trouble. Thank you Mark! My patio furniture looks amazing!
High prices but we liked what we purchased until we had a problem with a piece breaking. Customer service is a joke at this store. Tried several times to talk to the rep & she finally blocked me on her phone. I never got to talk to her. Will NEVER set foot in this store again. I can actually buy many of the same items at Nebraska Furniture & they are customer service all the way. To update the owner personally called & apologized for the service I had received. He also shipped me the parts I needed.
Ordered a couple Treasure Garden replacement umbrella stands from this company. Price was very fair, ordering was easy and they followed up on our order multiple time with me via email indicating a delivery date. I was very pleased with the Customer Service and every aspect of my purchase and would use them again without question.
Our first experience with Seasonal Concepts was a fantastic one! We LOVE our new patio furniture as the quality of it is so much better than our last sectional set. The deep seating, the custom colored cushions, the gorgeous fire pit... all of it is perfect! We also appreciated the wonderful customer service we experienced (especially during the Covid stay-at-home order)! Highly recommend them!
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