Palm Beach Gardens, United States
400 Ave of the Champions
N/A
+15616271800
Been here a number of times for events. Today’s experience was no different. Plenty of parking. Beautiful CLEAN, I mean spotless, facility. Staff is TOP NOTCH. Food is amazing! The only thing I had issue with is no ramp near conference area. Was hard to unload car for event setup.
like
We were extremely excited to stay here since the resort has such a prestigious reputations. Boy, were we in for a big surprise. We knew that the hotel was undergoing renovation and already had low expectations. But for a high end resort that is pretty costly per night, this resort is cutting major costs and the customers are sacrificing their experience for their “Covid precautions”. A few things to note: they don’t provide comforters on the beds (sheets are used to make the bed), they don’t provide room service or cleaning services, they have a skeleton crew working despite being overbooked with no rooms available, and they only have one restaurant open. It’s a major disappointment and we will definitely not be returning back. We definitely feel like we were staying at a subpar inn and had a more comfortable experience at the Marriott down the street.
We booked our original reservation from 1/2/21 to 1/11/21 through the hotel website. We did not use a third party. We decided to check out early (1/7/21) due to the hotel being under major renovations and all but one restaurant being open. Did seem reasonable to pay 438 a night for this product. Front hotel staff, who were very pleasant, said we would not be penalized for checking out early. We received a charge to our credit card including the 4 nights we did not stay at the hotel. I have left 2 messages for the accounting department and one for the hotel manager to correct their mistake and as of today have not received a return call. My next step is to dispute the charge.
Beautiful resort with a large pool. Close to Florida turnpike and I-95. Cool shops right down the street
Deli
The best companies in the category 'Deli'