Lexington, United States
1456 N Lake Dr
N/A
+1 8002331882
We ordered a new remote control for our fireplace on February second, 2021. We were told that it would take about a week to ten days to get. When I called back and left a message, no one called me back. We went to the showroom on Lake Murray Blvd and told the man at that location. He made a quick call to the showroom in Batesburg and then told me that it was sitting on someones desk. He said that they were waiting for someone to drive it over to Lexington. I asked him why they couldn't mail it. It is now the twenty - seventh and we still haven't received the remote, which cost us over 186!!!
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This is, by far, the worst experience I've ever had when dealing with a company. It only took two months from the time the estimate was given until the logs were to be installed, only to find the wrong logs were ordered. A week later when the logs came in and were being installed, the installer finds the wrong size burner was ordered. We finally get everything installed and what do I receive for all the trouble we went through? An apology from the salesman, not a manager, the salesman. I ask about being compensated, I was told I would get from them later today, no phone call. This was before Christmas and still in mid-January, no phone call. This is par for the course for palmetto propane. Time and time again I would be told we will call you later today and I would end up having to call back. So then I get a bill for 227 dollars because some things were left off the estimate. This we settled because I'm sick of dealing with this company. I guess that was my compensation I'd heard so much about. So do yourself a favor, go anywhere but Palmetto Propane, what they say and what they do are two different things. Edited: To the owner, it has been over two weeks since I posted this review and no member of your management team has been in touch. Thank you for the apology, I do appreciate it.
I always fill here. Fast and easy.
I've been going to Palmetto Propane for the last 2 years to get my propane tanks filled. Each time I visit the location in Lexington, SC I'm greeted with a smile. There's never a wait and the gentleman at the filling station always gets the tanks out of my vehicle, fills them and puts them back for me. The lady inside is always pleasant as I pay for my propane. It's much more economical to refill my tanks than trade them out at a convenience store or grocery store. I highly recommend Palmetto Propane to anyone in this area.
Todd @ this North Lake Drive location could not have been more courteous or helpful; in addition to his knowledge of the product(s), we had a problem with our original selection not fitting our space - a pipe in the way problem - and he handled the change with the utmost care and timeliness. Highly recommend!!
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