Phoenix, United States
3616 W Thomas Rd #1
N/A
+1 6022528383
Rich and team always do great work for us. They have taken marker right out of my carpet and red wine out of my couch! Thanks for the good work at a decent price!
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My experience with this company was not so pleasant, and I wish I could give 0 stars. We had to have them come out when a sprinkler outside the townhouse we rent busted and flooded a downstairs bedroom. Our duplex management hired this company to come out. We had a man named Rich come to our home and pull up the carpet. He did vacuum up all of the water and left 3 large fans for us to leave plugged in, for what turned out to be 48 hours, in order to get all of the moisture dried up. Afterwards he did put the carpet back and cleaned the carpet. That sounds like it should have more than 1 star, but my issue is the customer service or lack there of. 1) The man, and the female partner he came with, don't know how to knock on a door but just tap. I live in a two story townhouse. No one can hear TAPS on a door. He would then call or text my sister, the woman he originally met, asking why no one is answering the door. Maybe because no one can hear you tapping. 2) Rich used a tool to pull up the carpeting in my home, but when all was said and done he just laid the carpet out without tacking it back down. 3) Because he felt there was water behind an area of the baseboard, he cracked the baseboard to let it dry, didn't let me know he was going to do so by the way, and then told me I needed to tell my management to fix that once dry because that's not what he does. 4) He \cleaned\ the carpets in under 6 minutes. That's a short amount of time for an area that had been sitting in a decent amount of water for a few days and smelled like it was already molding. 5) When leaving my home, instead of telling me he was done so I could close and lock my door behind him, he just left and left my damn door open. I guess maybe he could have whispered he was done so I didn't hear him. Needless to say I am happy that I am not the one who hired this company, because I would take you to court for your shoddy service.
Rich and his staff were incredibly professional and compassionate to the damage in my upstairs area due to a bathroom flooding. He was expedient in scheduling the same day I called. Courteous in giving me heads up text that they were on their way. Not only did he and Tyler fix the carpet that had to be pulled up, but did an incredible job of cleaning the area. The two gentleman were extremely professional. They went above and beyond. In today's society it is a breath of fresh air to meet those who truly care for their craft and take pride in a job well done. Thank you gentleman! I will definitely call on this company again!
Great honest guy! got my townhome cleaned and the bad smell went away and the drying process was quick and easy!
Rich has been cleaning my carpet for years. He always does a great job. He is very professional and considerate of my time and needs. There is no reason to go to anyone else! He is fantastic!
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