Plano, United States
1108 Summit Ave #9
N/A
+1 9724230211
Very helpful at first when ordering the stain for a couple projects, but after my customer changed their mind about the color the chose i called Mariella to ask if there was a possibility to return the unused stain, she told me to send it back for a refund. I tried to send it back trough Fedex but i was advised to ask the seller to send me labels or order a pickup since sending it back myself would be more expensive than the cost of the stain itself. I called Mariella and she promised me that she would request a pick up from Fedex and after that we would square away the refund. Months went by, several emails and phone calls ignored I am still waiting for what she promised. Really disappointed with this company. UPDATE: If sending an follow up email after a month saying: Hi Mariella, you forgot to send me Fedex to pick up the stain! Let me know when you can. Thank you If this is considered pushing and bullying by you I don't know what to say... Good luck Ruben M.
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Excellent customer service. We are from Killeen Tx; we order the product and we have it at our door the next day. Ms Mariella answer all my questions and was always in her disposition to help. Great quality products and great company. ️️️️️
HORABLE CUSTOMER SERVICE. As a professional home builder. I do not recommend you use this company. You may not ever see your product or money ever again. Response. YOU ARE A LIER. The only time you spent with me was to unlock the card to get the money. When I called to ask where my product was you told me if didn't get the product I had to call fed ex it was my problem. And hung up on me twice. I never requested any kind of change in the order. I will be taking the 60 bottles of your product and be posting an online review of your company. You can take the time to see how I leave reviews when it affects you on social media but you can't take time call fed ex and support your customers. WOW The 1 star review is not for shipment it's for customer servive
Excelente costumer service and a good quality product
Deli
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