Pleasant Grove, United States
844 S 800 W Suite 214
N/A
+18444466654
My order came and it was missing one of the scents I had paid for. I reached out and they were very quick to respond and help. They issued me a credit for the amount of the missing product even though it showed on their end that it had shipped. They were very easy to work with! I also really like the product so far!
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Awesome to meet you all
I ordered an emoji and when I received it the device was not working. When I contacted the lady, that I ordered it from, she told me that she would charge me shipping for her to send me a new one, (eventhough she sent me one that didn't work) in order to have her send me one that actually works. I am not doing that. This is not a good way to treat your customers. I had previously purchaced one and it didn't work either. So, I'm done with emojis. They don't work. I paid for these devices and did not get what I paid for. Buyer beware.
I am not very happy with the product. I got my first Moji awhile ago and it won’t charge anymore I bought my second product..the car scent pod and they sent me the wrong color and they knew they had sent the wrong product because they put it on the receipt but I can not get a hold of anyone to get the color I ordered! I have tried several times through email and messages but no one will get a hold of me. Very disappointing because I was excited about both products I had bought and loved my friends that she had in her home!
I am so sad to post a 2 star review! I LOVE this product however their CUSTOMER SERVICE is awful!! I have worked with a distributor before and she was very helpful. I didn’t realize I wasn’t order through her and found that their main office customer service is the worst! I contacted them within 2 minutes of placing my order online and asked if I could change an item. They stated I could not without a restocking fee of 10%. I was shocked a company would not be willing to make adjustments, especially when my order was just placed and it is not being shipped. I am picking the items up at will call. I have requested that my order be cancelled twice today, but since I have requested this the individual is no longer answering my emails. So frustrating. I would have ordered several of these for my home and business. I love that they have “clean” scents, but customer service for me higher on my list!!
Their scents and product are amazing!!! The customer service is very lacking. Do yourself a favor and never do a will call order. I’ve been waiting outside for over an hour for pickups for they keep saying it will just be another minute. You would think for a will call order your product would be pulled and ready with your name on the box...but no. They pull your product from inventory once you arrive which is what causes an extreme delay. Getting the bath & body work wall plug-in is just as wonderful and a heck of a lot better experience.
I love the products. The AirMoji is the best. The pods and the people are all great.
This is a great company. Unique Fragrance device invented and we just love the variety of fragrance. All of the products even the cleaning line are excellent quality. I am so glad I found MojiLife
Deli
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