Poughkeepsie, United States
2294 South Rd
N/A
+1 8453743969
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
After getting a heating system, new pump, and salt water conversion done by another pool company last year, we discovered Royal Pools and couldn't be happier. When opening the pool this season they discovered a massive leak on the heating unit. They jumped into action and Joe handled all the discussions with the manufacturer to get it repaired under warranty, keeping me up-to-date on his progress. After some time, Joe came through and got everything worked out, we had the piece replaced, and have been enjoying our heated pool ever since. Highly recommend them for all pool needs in the Hudson Valley.
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The staff was very helpful and pleasant
We went here and could not have been happier. Leslie not only answered all our questions also had great advice. This is our 3rd spa they have come they have come a long way. There was a nice selection with many options. If you are interested in purchasing a spa make a point of going and see Leslie, you will be happy you did, and will have knowledge about spas. There was no pressure to make a purchase, any questions we had after we left were answered via email. Cannot wait for our new spa to be delivered. Thank You Leslie
We bought an above the ground pool from Royal Pool and Spa and 36 days later the lining was defective. However, Royal Pools and Spa stood behind their product and repair the pool until the summer was over and before they closed the pool they replaced the lining and corrected the defective lining free of charge. Of course COVID 19 made it more difficult to fix it but Royal Pools manages to replace the defective lining. At the beginning, we were very disappointed to through all the trouble of basically a new installation. Overall we are happy with the work they did as promised.
If you are looking for an honest company Royal Pools is the place to shop. They are friendly and extremely knowledgeable. Leslie thank you once again for helping me get ready to close my pool and open my hot tub. You make things very easy. Love being apart of the Royal Pool family for the last 3 years.
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