Salem, United States
3230 Market St NE
N/A
+15035813000
Spent the evening at Power Mazda helping family with the purchase of a new Mazda. Staff did a exceptional job listening to what was desired and needed, went out of their way to fine a perfect car to match, and finally arranged for financing to meet the budget. The new car is outstanding as was the purchasing experience thanks to Power Mazda Staff. Do yourself a favor and check Power Mazda out for your next purchase. If you find this review helpful, please click the thumbs-up below! Thank you!
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My warranty is about up and needed to check some issues and get an oil change etc. They let me know ahead of time what I needed to know and were quick And efficient. The customer service was the best part. I can’t remember her name but she was short and had dark curly hair and was super helpful. They are and have always been my favorite Mazda place to go. Plus Mazda has the best cars too lol. Keep up the good work and tell that service agent thanks a million!
I really love Power Mazda Salem, because they are very careful to your car. My car used to run a little bit side way to the left. I went to other dealers many times before this one and it wasn't solved after I told them to check. It was surprisingly solved after the first time I went to Power Mazda Salem and they also even more surprisingly changed a part for my car from a recall. I like this dealer so much.
It can be a little hard to reach someone at times through the service line. That being said, once I got connected with someone, the staff were friendly, they were able to make an appointment really quickly and were flexible with my schedule/availability. If I didn’t have a ride back to work/home after dropping off my car, they offer a ride which is a nice service during non covid times. The price seems relatively fair for everything they did for my appointment: oil change, diagnosed why my check engine light was on (and fixed the issue under warranty), rotated tires, replaced all windshield wipers and filters in the car. I wasn’t told about what sanitizing was done inside my car after getting it back after the service to minimize risk of covid virus transmission. They did wash the outside of my car which was wonderful - a bonus would be if the inside could be cleaned too. All in all, I’m happy with the quality of the service I received and I’ll keep going back in the future.
The service department did what they said they would do for our 60,000 mile service. Staff were very courteous and friendly. Our car was in overnight, so we were given a loaner car that was nearly brand new. We were kept informed along the way and given the opportunity to opt in or out for other potential issues. I can’t say if this was the most economical route, but they do treat customers right!
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