Queensbury, United States
293 Quaker Rd
N/A
+1 5186154829
In-store shopping
Oil changeRepair services
My wife and I had a fantastic experience. We were looking for a SUV and had some specifics we wanted. We test drove a few vehicles that didn’t quite meet expectations but left feeling like Van, our salesperson, really wanted to find what we wanted, not talk us into something that they wanted to sell. A few days later Van called with what he thought might be the perfect vehicle. It just came in on a lease trade in. Sure enough, it was just what my wife hoped for. Van was so kind and gracious. We would be confident sending any friends to see him. Thanks Van and Della for a great experience.
like
Great staff friendly and helpful great buying experience Van the salesman I dealt with was knowledgeable and helpful.
Donny was great!! He got us just what we wanted and in a great amount of time. We will never purchase another vehicle from any one else. Thank you for making this process so easy for us
Once again Della has failed to properly resolve an issue. On the second drive cycle (less than 10 miles driven since picking up the car from the dealership) the air bag warnings returned. This was their second attempt at fixing this same issue. The first attempt involved replacing the airbag clock spring. Within 10 miles of that, the \service airbag\ warnings came back. Obviously Della did not test the repair. This time, they told me the driver's steering wheel airbag itself was faulty. So they replaced that. They obviously did not test the repair. On the second attempt, I was told that the service manager said that Zurich (3rd party extended warranty insurer) may not pay for another claim and that I'd be responsible. They did pay for the part but not the labor, which I had to pay. I understand this from Zurich's point of view. Why should they keep paying an INEPT service department to continue to GUESS about the diagnostics and repairs for an issue? As far as I'm concerned, Della should have eaten the labor charge and sent their mechanics for some remedial instruction in automotive mechanics. If they can't plug a computer into a car and be TOLD exactly what's wrong and what to do about it, there is no hope. They can't seem to find their way out of a wet paper bag. I may be being unfair though. It very well could be management pushing them to spend no time to properly diagnose and resolve issues. They obviously do not permit test driving following a repair. This is a pattern with Della. Besides this airbag issue, they've previously been unable to address two other very serious issues with braking and steering on this same car. Following the first repair attempt of this airbag issue, I asked if the car was safe to drive - would the airbag deploy for no reason? I was told it would not. I'm not so sure. I will feel as though I have a loaded gun pointed at my face every time I drive my car.
I called D’ella on a Tuesday afternoon and was driving my new Sierra home the following day! I was VERY impressed with how easy it was to work with my sales person Kendra. She answered all my questions and most importantly she was always available when I needed her. She even came in on her day off to make sure everything went smoothly with my purchase! Thanks Kendra.
Deli
The best companies in the category 'Deli'
Oil changeRepair services