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Eyeweb

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Raleigh, United States

eyeweb.com
Optical wholesaler· Glass merchant· Reptile store· Sunglasses store

Eyeweb Reviews | Rating 1.9 out of 5 stars (8 reviews)

Eyeweb is located in Raleigh, United States on 8300 Falls of Neuse Rd #110. Eyeweb is rated 1.9 out of 5 in the category optical wholesaler in United States.

Address

8300 Falls of Neuse Rd #110

Phone

+1 8884499540

Amenities

Gender-neutral toilets

Accessibility

No wheelchair-accessible seating

Open hours

...
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LivingWith KrazyPPL

Do not recommend at all. Site says 7-10 days from order to ship.. waited 14 days, still no email of shipping or tracking, was promised to have them the same week, no frames, promised to have them the next week, no frames, a 3rd week, no frames. Then got tracking showing they shipped and were on the way to California when I am in South Carolina. Was told they would have to go from California back to the warehouse and then send back out to me.. order was canceled after a month and a half.. and mine were NO RX frames.

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Paul Ridder

Slow shipping glasses, when they finally arrived they were defective. I tried to wear them for about a week. Decided to return for a refund. Very poor customer service throughout the return process I was told a different story each and every time I called. It took filing a dispute with paypal and my credit card to get reimbursed. Don't fall for 100% guarantee. Very dissatisfied

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Dale Bryant

Do not use this Vendor I do not recommend purchasing any glasses from this vendor. My order was delayed for 2 months. the glasses that arrived where unusable due to the lenses being applied incorrectly. Customer service attempted to tell me it would be a quick fix but that was not true. Over 4 months later customer service is still giving me the run around. This review would not have been posted if they simply had good customer service and either repaired the glasses in a timely fashion or reimbursed the money. I am still waiting on reimbursement.

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Isha Serrette

Ordered a pair of prescription goggles in August. Was shipped the wrong colour. Returned the item from abroad at an added shipping cost . Waited more than 6 weeks and had to call and chat with customer support multiple times to receive my replacement order. Have just received what appears to be the exact same incorrectly colored pair I returned almost two months ago. Absolutely useless customer support.

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Joe Silver

I have rather mixed feelings about this vendor. There were issues with my order. They sent the wrong frames, and one of the lenses weren't in the correct prescription. Since I uploaded my prescription incorrectly, I offered to pay for the cost of a new lense and the cost of shipping the glasses back. We initiated an RMA process, where I would pay for the replacement lense, they would cover shipping both ways, as seems to be their policy, and they would replace the lense and send the correct frames. I waited a few days to get an RMA notification, and wound up having to contact their support department again to get the RMA started. I finally received a shipping label, but didn't get an invoice for the new lense. I sent the glasses back anyway. A few weeks later, replacement glasses arrived, this time with the correct lense, but they sent the same, incorrect frames. Since I still hadn't been invoiced for the lense, and I didn't want to go through another RMA process, I offered to keep the incorrect frames if they were willing to absorb the cost of the lense. The person I spoke with said they would check into it. After a few weeks with no additional communication, I'm emailed them again. This time they agreed to my proposal. From order date to resolution was over 7 weeks. Their service personnel were friendly, the fact that they paid shipping both ways on the RMA was quite nice, and the glasses I received are of good quality. However, both times the frames were wrong and their RMA process can be frustrating. Add to that the need to repeatedly contact them about issues, and I doubt that I will do business with this vendor again.

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Angelina Wilson

It was my first time ordering glasses online & I have to say that I feel delighted. The glasses got delivered in perfect condition, no scratches or whatever. I didn’t have my prescription at the time I was ordering my glasses from them so I emailed them & everything worked out perfectly.

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Kate Jac0b

Got my safety glasses shipped on time. I highly recommend buying any kind of eye protection PPE from them. Their customer service team is pretty responsive.

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Stanley Krol

Waited 30 days for safety glasses and when they finally arrived the prescription was not even close! Im totally disgusted

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