Raleigh, United States
1125 Capital Blvd
N/A
+1 9198337900
Wheelchair-accessible entrance
I have used ThemeWorks for many celebrations prior to my recent wedding and as always, have had the most phenomenal experience. There really isn't another rental company in Raleigh with as wide a variety of rental options or commitment to giving events a creative twist. The owner, John, and coordinator, Lucy, were so dedicated to ensuring that our event had everything it needed - despite the many changes we needed to make amidst the pandemic. If I wanted something that wasn't already in the showroom (which was not frequent), John would offer to build it. If I left the showroom but couldn't keep my mind off a stack of trays tucked in the corner, Lucy would text me pictures of them. From the showroom and vision board to the contract, payment, and delivery, everything was absolutely seamless! I thoroughly enjoyed working with ThemeWorks and cannot wait for the next opportunity I have to utilize their inventory and services!
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Themeworks provided extra lighting and a lighted backdrop for our recent wedding, and it turned out really nice! They worked with us to change dates (at no cost) when our wedding was postponed due to COVID, and also helped rearrange our items when our guest list went from 100 down to 10. As with any vendor, be sure to read through the contracts and know what your options are if things were to change. We're docking one star due to their limited showroom hours and payment options, otherwise we were happy with how it all turned out!
Great company. Super creative
Good People, but not Pandemic Friendly Theme works has a lot to offer, and great decor. However, during these crazy times, I cannot whole heartedly recommend this company. Our wedding was planned for March 20, 2020 and just 3 days prior our wedding date, our main venue had to cancel our event due to the pandemic. I understand policies are set in place, but majority of our vendors were more than willing to work with the situation, since this is our generations first pandemic. The items we planned to rent were very specific to the original, indoor venue (hang lights for a wooden back drop, draps to also cover part of the wooden back drop, vine ball lights). So, when we had to plan a new, outdoor wedding at a brand new venue, we couldn't use any of the items we rented , so we were out a couple grand. However, with the new venue we did need a dance floor, so we had to spend more money, on top of the couple grand we had already lost to this company. Unfortunately, they were the only ones who could provide a dance floor on such short notice. So if you are planning a wedding during this pandemic, I highly recommend either waiting to the last minute, or try to find someone else who won't take advantage of the situation.
The worst.. I'm having a party I have been in to the establishment picked out the things I needed left contact info for my party no one called me it's been over 2 weeks I have called every day.. and they kept telling me to send email to a Lucy, I have sent email numerous time and they are saying that email address not found I would never use them they don't even have and assistant or someone to contact you and when I call to talk to an emergency person he was nonchalant about the whole thing.. worst company I ever dealt with.. poor communication
Deli
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