Ramona, United States
1444 Main St
N/A
+1 8002758777
Delivery
Wheelchair-accessible entrance
I have never had a bad experience here they have always been pleasant to deal with. They were able to help when the DMV could not.
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We DO NOT recommend going to Ramona Post Office for passport services. 1) We made an appointment. We were 10 minutes early, as requested by an e-mail. We were told the passport clerk knew we had arrived, but we were told the passport clerk was \busy\. The clerk at the main desk waited on us at the main counter. We were not asked if we wanted another appointment, or whether we would be willing to wait for the passport clerk. 2) It was very clear the desk clerk was ignorant of the process of passport applications. She tried to refuse to accept a college ID card as a valid form of ID; the paper application AND the website BOTH state college IDs are acceptable photo IDs for passport applicants. We pointed this out. The desk clerk took the card into the back to check with the passport clerk; the ID was acceptable. 3) During our visit, the desk clerk, who was clearly in over her head with this process, had to take documents into the back so the passport clerk could \check them\. This happened several times. 4) I was given a form to fill out, which I did. I was given no instructions on completing it. When I returned it to the desk clerk, I was told \it should have been filled out in black ink\. I looked the form over; there was NO notation anywhere on the form to specify black ink. I pointed this out. The clerk took it into the back to \check on it\. The form was accepted. 5) The desk clerk balked at the cash payment, but did not tell us about any alternatives. When we got the total for the fees, we had been CHARGED FOR A POSTAL MONEY ORDER. We were never told that if we paid by personal check, we could have avoided this extra charge. 6) We never did get to see the passport clerk with whom we had made the appointment. To be honest, after all the struggling by the desk clerk, I was so disappointed at the extremely poor service, I didn't even bring up the extra fee for the money order. I just wanted to finish up and get out of there as quickly as possible.
Amazing, dedicated staff! Super friendly. I do ecommerce and rely on USPS for many of my packages. While I know our social postal system is definitely not comparable to Amazon as far as price and efficiency, I know what to expect and they do their best to deliver on expectations. This brick-and-mortar location in particular runs at optimum available efficiency and the staff are a true delight to interact with. Thank you to all the incredible staff at our Ramona Post Office!
Lying about attempting delivery. Absolutely terrible. I waited all day at my house for my package, and tracking it came back as \failed delivery attempt\. No one attempted, no slip was left. I needed that package asap, now I play the waiting game.
One of the lady clerks who works at the counter is rude and very unhelpful. She is even ruder on the phone. She appears to not like her job and acts very put out if she is asked to do anything. There are also lots mail delivery problems from this post office. They need to do some retraining at the Ramona Post Office.
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