Milford, United States
100 Deer St
N/A
+1 5084783700
In-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible lift
great prices to buy in larger quantities, very organized and fast service
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We usually go to this place to buy the stuff we need. We love their strawberry and vanilla crossaints by 7 days
Very well organized Friendly fast service One of many chef toy stores
OMG the worst customer service ever. I don’t know who the manager is here, but they need to discuss manners to the staff! Franzani I was told was her name.. so rude. I have been going here for years and it’s not the first time I noticed how lazy and rude the cashiers are here. You can’t even get a greeting. The merchandise is good here, it’s the only reason I go back. Look at you’re reviews and do something about your staff.
I was there today to buy 6 packs of lobster, which then one the staff put in a box for me. When I was about to leave, a staff (a young woman - this woman also the one at the cashier when I check-out) started to count and check the receipt like usual. I think she then realized that the box of lobster that I had doesn't match the price that she (scan?) put it. So she said she will refunded it and get the correct price. Then another one of the employee there (perhaps a manager?) came out of his office and accused me of stealing, yelling at me and threat to call security or look at the security camera whatsoever, which was quite embarrassing. At the point, I then realized that those 6 packs of lobster are in what seemed to be a frozen Turkey's box! so of course the price doesn't match. I tried to explain to him that I don't know about the box as I wrote earlier that a staff gave that box with lobster in it to me (and the box is wide open, it's not like I try to seal the box!). He, of course continue to scream and say I lied and I put lobster in a new box, and he can look at the security camera (which I encourage him to do so). Everyone was staring of course because he just won't stop yelling!. If he would use just a single brain-cell he would think what he accused me of doesn't make any sense!. Where would I get a cardboard box from? How do I empty that turkey box? Where are those frozen turkey (on the floor)? Or do I walk in with a cardboard box? At the end, no apology from that man. Not a single 'I'm sorry'. Extremely rude. He can't even handle simple issue. No need to be rude. Must be terrible working with this brainless guy.
Service is not good, staff are rude. EVERY SINGLE TIME after we pay for our stuff, a few of the items that we already paid for will go missing. We ask the staff about it and they are impatient and rude even though it was their mistake from the start. If you buy from here double, triple check to make sure ALL of the items that you pay for are there when you check out. We use to come here because this place is closest to us that sells restaurant supplies, but I’d rather drive further to get quality service and EVERYTHING I pay for.
Milford location is clean and organized. I went on a Thursday morning and they wasn't much traffic. Customer service was great. They went above and beyond to confirm prices.
Perfect everything their thank you
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