Hays, United States
108 E 13th St
N/A
+17856253481
I am so glad I went to Robert Brogden Buick GMC Cadillac I am a first time car buyer and Josh walk me through the process and gave me great tips you wouldn't normally hear from any sales person. The customer service was phenomenal! I am highly recommending this place to anyone looking to buy a car with a great deal! You will never regret it. I came to look, I went home with the car of my choice. If that doesn't sound easy, especially for a first time car buyer like me, I don't know what is. What else is great about them? They still work hard for you even after sales. Now that is going beyond expectations. Super highly recommended!
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Great place to buy a vehicle. Chad and Josh were polite, professional, and helpful. Only GMC dealer in a 500 mile radius that could find what we wanted. Thanks again.
Highly recommend. Great experience from start to finish. They went above and beyond. Ryan is a sweetheart and you can tell he comes from good people. He made what could have been a stressful experience a great experience. I'm extremely grateful he was my salesperson.
Great experience at this gem of a dealership in Downtown Hays. So friendly and they had the exact GMC truck that I was loooking for. Loved driving the 2021 diesel GMC Sierra. Very friendly local staff. Felt great to shop at a dealership that is locally owned.
Last Friday 03/19/2021 I call the service department concerning an issue with my truck, my son was traveling from Denver, CO and headed to Nashville, Tennessee. A check engine light came on around Colby, KS and he gave me a call. I instructed him to head to Hays, Kansas to this dealership and I call ahead to let them know he was coming in for a diagnostic. After about an hour the service personnel informed him of the code fault and proceeded to them him that the Particulate Filter was bad and would need to be replaced. My son did not agree with the information given and left the dealership. He went to an auto parts shop and had them run a Auto Code Scanner as well and it gave the same code. But the Parts Tech advised him that he cleared the fault and he only needed to drive the vehicle for 100 miles at a speed of 75-80 miles per hour to let the system go into a regen and burn off the excess sooth! He made it all the way to Nashville without any complications and the truck preformed great!!! I'm truly appalled that the service department would not fully explain the correct protocol for clearly the fault and procedure to make the truck go into auto regen mode. Instead they where more than willing to quote him a 5,000,00 bill to repair it! I did receive a call from Brett after I left a message explaining the issue,and heard his side of the story as well. He assured me that they would have never installed such a pricey item without further investigation. Long story short always get all the information and facts prior to giving a customer a quote for work that was not needed. Hope I never have issue in Hays, Kansas. And will never use or refer this dealership to anyone.
I am a sales consultant here so if you have any questions please let me know and I would love to help you out! I have worked here for a while now and I can tell you it is the best place in town to buy a car! They are easy to work with and make the car buying process quick and easy! Plus they have a very good and knowledgeable service department!
There is a reason why this dealership is the fastest growing in the state of Kansas, and that's because they offer a level of transparency that Kansans appreciate. That means no bs, no fine print silliness, and willingness to work for the customer so that they leave feeling as if they didn't just buy a car, but instead joined a family that works for each other and with each other to get a genuine win for everyone. This happens in every aspect of the dealership from parts sales and service all the way to the showroom floor. So if you're looking for a real Kansas friendly dealership, Robert Brogden Buick GMC and Cadillac of Hays Kansas is the one and only place to visit.
I am a sales consultant here and This is honestly the best place I have ever worked!! Everything is as transparent as possible! Easiest way to buy a car! Also the best service department in town!! You will not regret deciding to do business with us!
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