Rockville, United States
12131 Nebel St
N/A
+13012307686
If I could leave 0 star I would. Stay away if you are looking for a professional place that can do the job. I have never encountered such an unprofessional place in my life. I dropped off some handles three months ago, hoping to have them stained a different color. I met Michael who assured me that the owner was the best for those kind of job. They gave me a contract that said the job will take about a month. Since then, it’s been a rollercoaster. They never called me with updates. I had to be the one to call and every single time I called, my items were not ready. Finally beginning of December, Michael asked again for some additional time and that it will be ready for sure before the holidays. Here we are today, 3 months later in 2020. I had to be the one to call again and my items are not ready. I finally had to give in and ask for my items and deposit back. The owner held on to my items and never even started the job. He never called me to say, he couldn’t do the job or anything. My project has been on hold for 3 months now. I am so upset that I have no words. I suggest you try a different place. Stay away.
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Avoid this merchant at all costs. I literally feel violated. I was in too much of a hurry to have my project restored. Chevy Chase Plating & Polishing took complete advantage of me. At 600, they charged literally triple what a honest craftsman would have charged for the same work. I know this because I have since received multiple estimates from more reputable polishers. I will never go back. Follow up: I received a threatening call from this merchant today. He insulted me, called me vulgar names, tried to intimidate me, and demanded to know what merchants gave more reasonable estimates. It was so bad that I think I should call the police. Beware of this guy. He's bad news.
I have had several vintage auto parts polished by Chevy Chase Plating. I found them professional and friendly. The work they did was excellent.
Chevy Chase plating did fantastic work on my gold medal. It took some time for them to get the 24k gold, but it was worth the wait. The owner Williams and Michael at the front desk were very courteous. I am absolutely impressed with Mr. Williams' workmanship. Thank you to both Micheal and Williams.
I don't like having to report negative information about any business and I typically don't write reviews but I felt a need to share my unfortunate experience with this company. My experience was similar to some others who posted about a very long turnaround for service. I kept being told over a period of months that my fruit bowl was still being worked on and would be ready in \a few days\, which turned into a few weeks, then several months. Turned out they had damaged my bowl and didn't inform me in a timely manner. To add insult to injury, when I finally got to speak to the owner about the matter, I was met with incredibly rude, dismissive customer service, where he became argumentative and raised his voice during our conversations to determine the repair status of my item. I was finally able to reach an agreement where I received my deposit back and was(partially) reimbursed for my damaged property towards the purchase of a new bowl. Of note, Michael, the Assistant Manager who typically had to pass on communication about the ever changing timeline, did remain professional throughout, unlike the owner. I did eventually receive an apology for my negative customer experience on behalf of the owner but unfortunately, it was really too little too late. This business needs to remember the most important thing is how you treat your customer. I will not patronize this business in the future.
Deli
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