Sacramento, United States
5437 Stationers Way
N/A
+1 8007736614
My 14 year old Honda Civic Hybrid was stumbling and the main hybrid battery was on its last legs. I found Greentecauto online and reached out to them through their Chat. Cindy, their battery advisor, informed me of the several options I had and stated I could take the car to one of their many locations throughout the U.S. or they could send a technician to service the car and battery on site. I chose to take the car into their Sacramento facility. After a diagnostic check of about 15 minutes, it was confirmed the hybrid battery was bad. The technicians installed a new battery pack while I waited in their comfortable waiting room. After about 35 minutes the car was complete and I was informed that after the technicians tested the vehicle, it was ready to go. Cindy kept us apprised of all events during these transactions and made several suggestions regarding battery types, warranty plans and payment options. Driving the 75 miles back home was a joy. I noted at least a 50% increase in the calculated mpg on the dash, the car does not stumble and all of the charging indicators are normal...not like Christmas tree lights on the dash. Excellent service, professional work and super people to work with. I only wish I had another hybrid to take to them... Enjoyed doing business with them. Highly recommend without any reservation.
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From the moment I contacted Greentec They were super courteous helpful and did what they said they were gonna do. They went above and beyond to make sure that I was satisfied with my transaction. John in Texas and Ben in Portland are super super nice. I honestly can’t say enough good things about my experience.
Great warranty customer service. We bought refurbished batteries and before the warranty expired they had problems. I called and within a couple days the technician was at my house replacing them. The whole process was easy and quick.
Very Honest business. Cindy and Chris operate in extreme integrity. Was prepared to pay their sales cost on a hybrid battery with install for a little over a thousand. They did a diagnostic quickly and told me my battery was fine, that it was just a bad connection with the small battery. They fixed it and charged me nothing. I’m a returning customer, got a battery from them at a good price in 2014, and it’s still running well. I pray God continues to bless this business and their staff and families in Jesus’ Name.
Highly recommend, contact them even if you need service thats not battery related ... Thinking of getting the brand new hybrid battery soon, hopefully the discount is their by the time im ready. Thank you guys! Made my day today
I would like to give my thanks to Jeremy in the Phoenix office. He was so professional and really knew what he was doing, all I can say is that he should be considered a very valuable employee and whatever you are paying him isn't enough! Excellent customer service and expertise -almost like a surgeon! Great guy-please pass this on to management
Great group in Sacramento here. Came out and replaced a bad hybrid battery on my Prius. Cost was 1200 with a 2 year warranty. The other folks were offering 2000 with no warranty. A month in, a code came up, and I found myself stuck on the street. Because I was near the shop and already a customer, Greentec sent Leo out to have a look. That alone, is over and above warranty work. Leo found a loose connection to the 12v battery (not Greentec's fault) and fixed me up. They refused to let me pay for the service call. A week later, another code was thrown, but I made it to Greentec's shop. Greentech read it for me, determined it was a problem with the hybrid battery, and replaced it (free), and had me back on the road in under two hours. Wish I could give them more than 5 stars.
I got my Hybrid battery in Dec of 2016 and still running strong. Great price for my Prius Hybrid battery and a 3 year warranty, the Toyota dealership can't beat that. In addition the whole process took roughly 1h 15 min while I was waiting, did not have to leave the car all day long like at the dealership. Greentec Auto is 100% better than going to the dealership when it comes to pricing, warranty and wait time. I hope I never need another Hybrid battery, but if I do I will definitely come back.
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