San Antonio, United States
8503 Broadway #105
N/A
+12105717990
Diva, my cat of 8 years, was looking real bad. Thought she was dying, so took her to the vet ER. The intake process they use is very helpful. When you arrive, they know everything they need to know to begin diagnosing the situation. Due to the pandemic, I had to wait in the car, but they kept me up to date with everything they were doing, all the way through it. Diva is back to herself, bossing the other animals around. The price wasn't too high, considering what they did. Highly recommend it
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Staff has zero sense of urgency and very disrespectful demeanor. We had just come from another clinic with a referral, had called prior and filled out the check in info online. The vet we had come from told us to get there as fast as we could because my cat was cyanotic and needed immediate attention. Was stopped at the door and made to wait outside while my cat was heaving and screaming in very obvious pain. I was wearing a mask, there were no pet owners inside and I knocked urgently first. Lady would not allow me to speak before having me wait, and just the expression on her face told me she couldn't care less. From what I saw on the bill they did try everything they could to save her but unfortunately she didn't make it. They couldn't tell me what was wrong with her, her death was very sudden and shocking. They also wouldn't return her body until we had fully paid the remainder of the bill. We had to prepay 500 for CPR. I didn't initially think about the money, I just wanted to save my baby. But even after paying they took so long to return her. Although I'm very appreciative that they tried to save her, they need to understand that even 1 employees bad attitude will bring down the whole businesses image. Pet owners are panicking when they have a dire emergency. They need sympathy. Being calm and professional, versus being cold and dismissive are very different.
Overall, I’m thankful they took care of our pup. Very thankful!! However, I would have appreciated more communication. Every time they said they would call, they didn’t and I had to follow up myself. This is hard as an anxious pet owner sitting by the phone waiting to hear if her dog is going to be okay or not. The morning shift was amazing, but the later in the day the worse it became. I understand they get busy, but the lack of communication as the day went on was not appreciated. I’m also pleased with their reasonable prices as far as an emergency vet goes.
Very professional. Dr. Homes took care of my dog today. She was fast and very informative. The price was very reasonable and my dog came home happy as ever. I am so glad to have my best friend back. Thank you so much for your care.
Took my kitty here tonight, sadly she passed away. By the time I got her to the vet, she was already unresponsive. Though my heart is broken, I feel the staff did all they could. The vet appeared to be in complete discomfort when she reported her passing to me, but that's okay, that tells me she is human just like me. They allowed me to stay with my sweet kitty for as long as I needed.
Deli
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