San Jose, United States
350 Kiely Blvd
N/A
+1 4086203038
Wheelchair-accessible entrance
Everyone was very polite and accommodating. They did a great job installing my new tires. They also were pretty accurate (transparent) when quoting prices and time frames for approximate job completions.
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Noticed some wheel weights sitting in the driveway before I was about to take the trailer out for the weekend. Noticed the weights matched what was on the trailer wheels so I took the wheels off, threw them in the back of my truck, and took them to Wheel Works to get them balanced so I could leave the next day. When I picked up the wheels a few hours later I noticed that it looked like the wheels hadn’t been cleaned on the inside but the weights seemed to be secure so I wasn’t too concerned since they are the “professionals”. When I got home and unloaded one of the wheels onto the ground to roll over to the trailer an entire length of wheel weights fell out. I decided no problem, I can reinstall the wheel weights with some double-sided tape I already have. Was unpleasantly surprised to find that not only had the wheels not been cleaned on the inside before installing new weights, they hadn’t even removed all the adhesive from the previous wheel weights and they used some kind of spray adhesive over the dirt on the inside of the wheel before installing their wheel weights. So now not only am I reinstalling weights that they should’ve installed correctly the first time, I’m also going have to clean the inside of my wheels with some kind of lacquer thinner to get this spray adhesive off.
My tire pressure light came on this morning - most likely due to the colder weather. I don't know how to check or add air on my own, so I originally stopped by the Toyota dealer. They turned me away, saying it would be over an hour wait. They recommended Wheel Works. I swung by and they could not have been nicer or more helpful. They were super kind and immediately put air in all my tires. It was such a relief and I was so grateful for the help and assistance. Thank you!
Horrible customer service from Mark service writer. All I asked was how lomg will it takes to mount and balance my tire and I didn't hear his response due to us wearing mask and I don't hear so well. He raised his voice and got an attitude and said \I just told you like three times\ when he did not say how long it will takes after he helped the customer in front of me.He shouldn't have a job. This is my second time I came here in 10 years and now I remembered why, and had to due to an emergency tire repaired. This will be my the last time I give this location and company my money. Also the tech mounted my tires wrong and flipped them. Luckily it is not a directional tire. If it was, I'd cut my loss and have other shop do it instead of dealing with rude service writer. If I have a tire machine I wouldn't let them come near my car. Go somewhere else with better service, price, and know how don't come here.
I'm that guy that researches for good deals and good service. Gary and Mark are the best! Mark setup my wheel appointment and told me what the services and prices. Gary helped me when I brought the car in. Both are very helpful and let me know the best options and worked with my needs.I suggest the lifetime wheel alignment because my car is all-wheel drive and any deviation means I need to buy all new tires.
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