Santa Barbara, United States
350 Hitchcock Way
N/A
+18059793600
I have been interested in purchasing a Lexus for some time. Upon entering the dealership I was met by Salesman Matt. He was extremely professional and not pushy at all. Everything was up front, and after a short negotiation I agreed to buy my new car. Service and Sales representatives have all been great. I recommend them highly.
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I bought a used Lexus and the operation was slick and smooth. I traded two used cars. Michel C gets 5 stars. One vehicle had to be retrieved from home and my wife had to sign as we were jointly on the title. Michel came and took the documentation promising to mail my copy of the \Vehicle Transfer and Reassignment Form\. I waited and nothing came. I followed up with Michel and he said he would chase the Finance Office for it. Then I went in personally and Michel said I could wait for the Finance Manager or he would make sure it was mailed to me. I said, \Guaranteed?\ He exclaimed \Guaranteed\. I followed up again and this time copied the General manager, Kevin. Michel responded, but nothing from Management or Finance. So they get 1 star each. And still I wait for the document .... Very, very disappointing. Follow up two weeks later: I still do not have the missing document. As per invitation, I tried calling Steve H at the number he gave me. It was for the Service Department and I was told \You have the wrong number.\ So I explained I was calling at the invitation of the Owner. I got through to a answering machine of a someone called Diane. (I may have this name wrong). I left a detailed message and waited 3 days. I called again and on being transferred, got disconnected. I tried a third time and have not heard back. Question for Steve: You want to connect with me, you have my phone number on record. Why don't YOU connect with me? Today. James sorted this out in a matter of hours. Thank you. I am a fan
What's a surprise after long term relationship with this dealership (from sales,services and parts). At first my acquaintance told me about the sky rock service prices after recently ownership changed. Cut the story short, how much is the oil change for the 2010 Lexus RX350...from san diego to oxard (lexus dealerships range from 110-150) ....tires rotation---25-40 with the oil change service or only 50... We all want to support the locally businesses but the prices for the oil change at this dealership is 195 and tires rotation 88. We all want to be fair for the community and looking forward the long term relationship. We don't expect the discount from the high price.....we all want the fair price. Toyota of Santa Barbara does offer Lexus maintenance for a fair price. Ask for Justin or Todd
This dealership is AMAZING!!!!!! I only spent 1 hour at the dealership and they gave me my car. All the process was smooth and fast. I got a really good deal to take home a RX 350 Sport. I live at Newport Beach it was far from me but to be honest I didn’t care. Even the maintenance I’m gonna go there. Bobby , Mike and Steve are amazing! Everything was clear and smooth. They care about you And good Customer service.
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