Santa Monica, United States
1717 Santa Monica Blvd
N/A
+13108291113
Cosme was very knowable and professional. He helped my girlfriend with getting her brakes fixed and getting a rental vehicle in no time at all. She was starting a new job and made sure everything was super efficient. I will definitely be back he made the experience a lot better. Outstanding service from him hands down.
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Had been shopping around for quiet a while for a TLX, but a most dealers didn't have the package or color I was looking for. I stopped by this new dealer to give it a shot and I was just in luck! Jonathan was my sales representative, we took it for a test drive and I automatically fell in love with the car! They made the whole buying experience pretty easy and convenient, great buy :)
The facility is very small but then again it is Santa Monica everything is. My car died 5 times on my way home from work in Redondo. There was no way I was going to make it to Santa Clarita. I managed to get make it to their dealership. The car kept dying on me. There technicians checked it out and resolved the matter in 1 day. It needed new battery cables and an alternator. I would highly recommend this dealership for their technicians knowledge alone. I am in the market for a new car soon and will definitely check them out first for my next Acura.
I decided to stop here and take a look given its a new dealership. I took a few of their cars for a test drive and fell in love with the TLX! I ended up buying the car that day and got the VIP package with it! So far no problems and I love the way it drives. They were really easy going and made the whole buying process a lot easier, thanks guys
The worst customer service ever. The sales person was Sergio,this guy has no idea about basic customer service,I waited 4 hours for basic service never apologize or was aware of me seating or walking around the shop,when advising about future services I made a comment about my battery if it was under warranty why I would pay for it right away He started arguing with me which from customer perspective it was disrespectful also mentioned that battery did not cost 4.00 I felt mistreated and not expect to comeback here after 10 years when I bought my TSX Finally Claudia patiently listened to me and encouraged me speak with Manager department probably I will but I don't expect anything to be done.
Sales person, manager Martin M. should improve their customer service skills because it was bellow average I would say it's horrible. I believe any street store has much more communications skills that this two together not sure how they are selling cars. Not recommended this dealership at all. Stopped by the Rusnak dealership and got Acura for the good price with excellent customer service.
I LOVED my experience at SM Acura. Mike M. is such a nice, no pressure salesman that I came back and leased a 2015 Acura TLX after my 2013 TL lease was up. Robert is my service guy and I never have to worry if my car is well cared for at SM Acura. I highly recommend Acura cars as well as this dealership.
I just bought my Acura from this dealer and happy to say I have no complaints. When I arrived to the dealer I was greeted by a salesman named Mike. He was really friendly and knowledgable about all the cars, we took it for a test drive and I immediately fell in love with the car! Whats great about the dealer too is that with the purchase of the car comes a VIP package that gives you unlimited oil changes, car washes and loaner cars!
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