Santa Monica, United States
3020 Santa Monica Blvd
N/A
+13107525101
This was by far the worst customer service experience I have ever had. I will not buy a Defender from the Hornburg franchise. Spare yourself the mistreatment and find a dealer that will treat you as a valued customer.
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(Caution: sales rep Zvi Aviad shown very unprofessional behavior) We came here for test driving range rovers and the representative was extremely rude. This behavior was unheard of. An older gentleman, tall with white short hair walked up to us and asked us what model we are looking for without introduction. We were discussing the specs and the pricing between different models and we asked for their prices compared to online prices and he was like “yeah they are last year models and we don’t have them” and we were like cool we understand but still we wanna see the new models and feel the difference and he literally told us “oh you know Im busy and you clearly have better prices so I rather get to other costumers and showing you the car is waste of my time” then got up and left! We were just sitting there wondering what just happened?! Unbelievable really
Very friendly staff. Couldn't close the deal unfortunately, came within a few thousand. Pleasant experience overall. Edit: we did come to a deal and I was able to get the vehicle. Overall smooth process thanks!
Very friendly, easy , answered all questions.
Location Open when under construction
Deli
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