Martinsburg, United States
126 E Burke St
N/A
+1 3045033669
Though the prices seem decent, we found out afterwards that the screen were knock-offs and had problems soon after they were fixed. We ended up having to pay way more money to do it the right way because it was put on by a third-party. The lady was nice and accommodating to when we needed it fixed but its not worth the price. My phone screen stopped responding to touch soon after, would completely turn off and not turn back on for a day or so. My husbands phone was also fixed by them and he is also having troubles with how his phone works as well. The fix only lasts for a short time, I suggest paying a little more from the beginning to do it the right way so money isn't wasted in the end
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Screen Doctors were very professional. They met me in my office in VA. The two ladies fixed my phone, with no problems. When trying to set up an appointment the process was easy.
Ms. Debbie was amazing. I really appreciate her working after store hours to get my phone fixed. She took care of me in a timely manner. My Iphone looks brand new. I would recommend her to anyone with a broken phone. Thank You , Screen Doctors
Debbie was very professional, once we got payment and schedule worked out but not afterwards. She was slow to respond to emails and texts and doesn't always answer the phone or promptly reply to voice mail messages. Once payment and schedule were worked out, she came to our house and replaced the screen. As soon as she was done, she suspiciously left in a hurry. Later I checked my phone, and the back button wasn't working. Not in a hurry and not wanting to bother her, I waited a week and then contacted her about the problem. She wanted another 106 paid upfront to fix what she should have checked in the first place. My suspicion is that either a cable didn't get connected, or, in replacing the screen, a cable accidentally got cut. Either way, the back button was working before the screen got damaged, and now it is not. Her shirt advertised a warranty. I asked her about it, and she no longer has a warranty, to which I say false advertising. Her website advertises prices, about half of what I paid for my specific phone. When I asked she gave some excuse. Again, false advertising. False advertising, difficult to work with, manipulative, miscommunication, non-communication, and didn't do the job correctly. But she does professionally work through some conflicts and send lengthy emails defending herself when necessary.
I am so glad I got my screen fixed I am so thankful it looks great. She was fast and came to my house on a weekend. I recommend her 100%
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