Seattle, United States
3447 4th Ave S
N/A
+1 2066244394
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
We like many people during the 2020 Pandemic , decided to purchase a Hot Tub! We had heard great things about Aqua Quip and decided to just go in store to learn more and check them out. We worked with Jason the Store Manager , who is a wealth of knowledge and helped us very quickly narrow down our search within minutes. You could clearly tell he knows all the detailed differences and features of Hot Tubs from his over 25 years of experience! We originally thought we wanted a saline option, but Jason was able to help us better understand how that worked and discussed the benefits of the UV filtration system on the Sundance! Aqua Quip was also very smart during the Pandemic and bulk purchased specific popular models and colors and was able to get us a Tub in weeks instead of 6 months like we had heard. We got in installed 9/2020 and have loved it! They have an in house electrical team that made everything much easier to plan out and get in motion. The electrical looks flawless and you can barely tell it is there! However Jason and the team really showed their level of service after the installation with answering my countless questions and offering multiple different tips and service programs to help get the best experience on our tub. He also would answer emails on off hours with questions that would come up and was able to provide a lot of great advice ! I highly recommend Aqua Quip and specifically the Seattle location and with Jason and his team. The Sundance product as well had been great!
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Thanks to Aqua Quip we are the proud owners of two new efficient and beautiful gas inserts for our fireplaces. I thought they were just decorative. No way, I was so wrong. These inserts make our home so warm. I had to switch from sweatshirt to T-shirt. The fireplaces were just sitting there not doing anything useful. Jeff and Brian at Aqua Quip gave me a gas fireplace insert quote within 2 days of contact. I had called and emailed 6 other fireplace companies. No one got back to me except Aqua Quip and one other. Jeff from Aqua Quip came out and his bid was 2K lower than the other company's bid on email only, they never even came out. Today Phil from Aqua Quip rocked a very tough install in our 1950 home with very little access to the fireplaces. He was on time, pleasant, clean and very fast to boot. The inserts are so handsome and we are feeling toasty. Thank you again Aqua Quip for such a fantastic customer experience from start to finish!!!
It seems like a nice place to buy hot tubs, and we did come here because we know people who have had good experiences with this company. Even though I felt that the staff was negatively profiling my boyfriend and I due to our attire and youth (we didn't look homeless but, we didn't look like we're made of money, either), once we asked someone to talk to us about pricing and other details, the gentleman was patient, friendly and helpful. He gave us plenty of information both in person, as well as reading material for us to go over while we're still deciding what exactly we want in a hot tub. We may come back, or we may go somewhere else but, for an investment like this, we believe it wise to shop around, compare pricing, quality and warranties. On this subject, There's so much to consider from several different angles, it's crazy.
Jason, at the Seattle location, was helpful throughout our search, purchase and delivery. We enjoyed our pool throughout the summer every day, rain or shine. He expertly helped us through email to prep for the winter. His quick responses and knowledgeable experience helped us make the most of our water fun purchases.
I bought a Jacuzzi J-245 on their Labor Day weekend sale in Sept 2020. It was a hassle free experience from the get-go as store manager Jason helped me find the model that fit my needs at a really fair price.I am glad I asked him about financing- thier bank came in with 2% lower interest rate than my credit union offered. They had multiple units on pre-order so my wait was only 6-8 weeks ( and not 6 months like some other places I went too). My unit actually arrived 3 weeks early at the warehouse and I was not ready with the electric or modified patio; so they graciously held the unit for me unit just after Christmas. Free Delivery was a breeze and they included everything I needed to get going- stairs, thermal folding lid and 3 months supply of water treatments. It's been about two months since we installed the tub and we absolutley love it- the J-245 is listed as a base model but I cant imagine needing any more bells, whistles (or jets!). The 77 size is perfect and it will have no problem holding 6 adults once we can have friends over again. Jason has been very responsive in answering all my follow-up emails regarding set-up and self- maintenance. Also he said my electricity costs would be around 60 extra per month- my fist bill just came in, and his estimate was right on the money! Finally, one of the very BIG reasons I went with Aqua Quip is that they have shops all over the reqion and have been in business for a long time. They service thier own tubs and thats important piece of mind for us with any warranty issues that could arise. Hoping to enjoy our purchase for a very long time-we use it about 5 times a week and my aching bones and muscles really feel the difference...Thanks Aqua Quip!
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