Seattle, United States
401 NE Ravenna Blvd #130
N/A
+14259675827
I am very disappointed with this company. We had an issue with our commercial dishwasher in September. It took the technician several visits, but it was finally fixed after replacing many parts and spending 1500. I only received an invoice after asking even though my credit card was charged right away. 1 1/2 months later, we had the same issue so I called for a service call expecting that this would be under warranty from what was just fixed. A very friendly technician came out but wasn't able to find what the issue was and was going to call the manufacturer. This was a Friday afternoon and the company was back in Florida, so they assured me they would call me next week. By the following Friday, I still hadn't heard anything so I called in. At that time I was told that the manufacturer didn't have any ideas and since the problem wasn't continuing there wasn't much to do but to call if it happened again. I thought everything was done and never received an invoice but then saw that my credit card was charged for 450. I called in to discuss and was told that they didn't think there was anything they could do but they would ask and get back to me. A week later and still nothing. The communication is little to null and I'm really disappointed that they didn't stand behind their work. In case the company is reading this, the invoices numbers are 27308 and 15020. I would really appreciate follow up on this and to have some resolution as I don't feel we should have been charged the second time.
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I called spoke with a representative to set up an appointment to fix our office's refrigerators was supposed to have someone come in the next day or two to look and no one ever showered up and I had no communication from Polar Bear Mechanics since the initial call. Week later call to see why no one has followed up and supposedly they don't have anyone that's familiar with our brand of fridge. They said they left a voicemail and I never received one and they also said they called a corporate main line (which is in FL not WA) and no message was ever relayed that they tried reaching out. The only reason I'm giving any stars is that they provided me with other companies in the area that may be able to help. I could've done that myself if it was originally communicated they wouldn't be able to help us. Very disappointing communication.
I have been using Polar Bear Mechanical since Gary the owner was a 1 man show. They have \ALWAYS\ been fair and have \ALWAYS\ gone the extra mile to make sure we were up and running smoothly. I can't even imagine that Heather Jo would EVER offend anyone. I have worked directly with her for many years and she is one of the most level wonderful customer service people I have ever worked with. I would recommend Polar Bear to anyone that wants good HONEST service on their equipment. They always stand behind their work. All you have to do is make the call and they will be on it!!!
No comment for their repairing service. Disorganized establishment. Customer service, Heather, pretend to be very helpful. Turned out she's been lying about all these warranty is not really warranty as advertised. They claimed from the manufacturer which the manufacturer paid them major part of the fix and Heather said they only get parts covered and the customer has to cover for everything else that warranty doesn't cover (which is already paid from the manufacturer). With this all being said, they got money from manufacturer and customer. Dishonesty is unforgivable. I don't usually write reviews, but I hope they can fix this as soon as possible and no one will get into this anymore. Update: Morgan helped with the situation and we've got fully refunded. He's very responsive and actually helped. I could totally feel his sincerity over the phone, email and text. However, I would give him and 4 stars for sure. One star less is due to the mistake they made at first and I had to take months to get things squared away. However, I learned from the lesson as well. Good Luck everyone.
Had a great service experience from Polar Bear Mechanical. Doug was friendly, helpful, and knowledgable. He fixed two different issues in one trip, one that required some creative solutions, which he managed expertly. Will use them again!
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