Seattle, United States
8954 Aurora Ave N
$$
+12065254425
N/A
Multiple friends recommended this shop to me and I really wanted to like it, so I am kind of bummed to be writing this review. I made an appointment in November to have boots fitted and also brought in my skis to be remounted with touring bindings I purchased from them. That first experience was honestly great. The man I worked with was super helpful in explaining what I needed (I am new to the sport) and I didn't feel like I was being sold things I didn't need etc. Fast forward to last week when I brought the same boots back to be punched out because they felt like medieval torture devices strapped to my feet. I wasn't sure from the language on the website whether I needed a boot fitting appointment so I quickly made one to be safe. I showed up to have the same man who previously fit my boots tell me that people like me were, \making him loose his marbles\ and another man told me there was no way they had fit my boots earlier because they weren't doing that this season, or that if they did they must have made an exception for me (something I wasn't aware of at the time). I was pretty frustrated so I walked away mid-conversation unsure what to do. They called me later to apologize and offered to have me bring the boots in this week for a punch out. I doubted myself and thought maybe I had just caught them on a bad day but a friend I sent there to buy boots just had the exact same experience with them over the phone. They are obviously frustrated people are making appointments online but if this is consistently happening it's something they need to fix on their end. When they called to apologize I recommended updated language on their site to make it clear they are not doing boot adjustments this season due to COVID. I worked in customer service for over a decade and I am far from having a \the customer is always right\ mentality, but it's not professional to be rude to multiple customers that were excited to come in and spend money at your shop.
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These guys are awesome - such good customer service (especially in this COVID time, with all the restrictions, etc.). I had a weird/frustrating situation where I needed up needing to return some of the gear I had recently purchased. They were really nice and helped me work everything out. I left happy and wanting to return and give them more business. Totally reasonable, really nice folks, thanks ProSki.
ProSki is great! As a total beginner, I initially rented boots that were way way too big and skis that were too long; they swapped me out for better fitting gear in the middle of the season with no issue and no charge :) great experience
ProSki is awesome! Michael and the rest of the staff was very friendly and helpful today when I went in for a ski rental. The entire staff that I interacted with seemed very happy to be there and helpful and they followed COVID guidelines. I would recommend ProSki to anyone looking to rent or buy equipment. Thank you so much!
Awesome place to get your gear! Super friendly staff
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