Seattle, United States
302 NE Northgate Way
N/A
+1 2064940900
Toilets
Wheelchair-accessible entranceWheelchair-accessible liftWheelchair-accessible toilet
I had an unfortunate experience with an eye exam claim at this doctor/location. I had just an eye exam and was charged a 10 copay at the end when it was supposed to be 0. I called back a few days later and they acknowledged the error and refunded me the 10. Then, 45 days later when my explanation of benefits was received, I saw they filed two claims (one for eye exam and another for a fitting). I called them back to confirm what they filed and they said just an eye exam but obviously I had my EOB in hand to see they filed more than that. Very disappointed at the lack of integrity here.
like
I have have been going to this Target Optical for eye exams. I was having trouble with my target account online so I called this location for help reordering contacts. The phone was picked up on the first ring and I spoke to the sweetest lady named Tera. So easy and wonderful customer service!
Dr. Wang has and always will be one of the best and most professional people that you can go to to get your eyes checked out. Also was great at recommending other places if the frames you need aren't immediately available at their current location. Would recommend to anyone and will def be going to for future checkups.
EDIT - They called me and refunded my visit and are not billing my insurance so I can use my benefit elsewhere so I am adding a star. I do truly appreciate that but it was still a really frustrating experience and a waste of my time. They told me the issue is between them, their third party billing company, and Spectara and they basically are not an in-network provider. This was actually more frustrating as they are listed as in in-network provider on Spectara's website. ---------------------------------------------------------------------------------------------------------------- My actual exam was okay, although my prescription is very different from one I got six months ago, so I suspect it might be wrong. That being said, I had an issue with billing. I do understand sometimes there can be confusion if a person encounters a scenario they are not familiar with, but the person processing the transaction refused to consider the possibility I knew what I was talking about, which is frustrating in and of itself. This was a difference in hundreds of dollars of out of pocket cost. I had to spend an hour on the phone with my insurance company to get them to send me the form the doctor was supposed to fill out, then send it to the doctor and call them back to ask them to fill out the form. Honestly, it was also kind of frustrating when they did finally fill out the form, they just sent it back with no comment at all. In my experience, generally when you are in a customer service role you apologize when you're wrong. This might seem like a little thing, but as I told them, for the past five years optometrists have billed my insurance correctly automatically with no issue, so my advice would just be to go to a different optometrist that would get it right the first time, or at least listen and consider that you might be right.
Dr. Wang really took her time to make sure my prescription was accurate as possible. She listened to my concerns and was really helpful. Front desk people were pretty cool too. Overall, great people, affordable price (especially out of pocket)
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