Silver Spring, United States
12000 Tech Rd
N/A
+1 2404945000
Toilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
My best advice to anyone bring there car to this shop: Inspect the car before taking it off the lot! I couldn't agree anymore with the recent ratings. My father 2019 Honda Accord got in accident on Christmas and our insurance sent us to this shop. on 1/16 we was told the car was ready and upon picking up the car the hood was not properly place and the engine sounded awful. We told Miguel (if that was even his name) about our concerns and told us the engine sounded normal. Clearly not. After a day or two we got a call from the guy working on our car Randy who admitted he did not test drive the car and realize there was more problems to the car. We was told that he add to order a new part and was never told a estimated time of when the car was ready. It has been almost a month since the shop has the car and clearly they do not know what they are doing. Don't worry, I already called costumer relations to file a compliant
like
NIGHTMARE! DO NOT BRING YOUR CAR HERE! They had to re-paint my car 3 times! and yet they couldn't do it right! paint drips all over, they broke my tail light, lost my tire cover, lost the wheel security key, the car stinks to paint, misaligned trunk, mismatched paint, paint dust all over! Not to mention the employees are all rude and unprofessional, they never return calls, always missing deadlines.... I'm ditching GEICO right away because of this. I repeat, DO NOT BRING YOUR CAR HERE!
The personal here are very nice they have a coffee machine to keep you warm on this cold days.
I put my car to fix it and it was not a big damage and I have been calling when will I get my car back but no one has answer and shop already gave me pickup date already two times and wasn’t ready after all that person on repair shop told me I don’t know how long will it taketime as a Dar cars big dealer doesn’t know and no one can tell me approximate time to fix a car is shameful for business I m really disappointed please forward to the owner if u can I’m really disappointed like others and this is my second bad experience. If some cares please forward it to owner . Thanks
Ok for collision repair but need to work on customer service and getting update about vehicle repair.
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