Silver Spring, United States
955 Wayne Ave
N/A
+1 3012645154
Toilets
Wheelchair-accessible toilet
I had been experiencing a lot of pain recently and decided to book a last minute massage. That’s when I stumbled upon Massage Envy in Silver Spring. Despite some negative Nancy’s, I decided to give it a go. I was greeted at the door with a smile (behind a mask) and immediately felt at ease with all safety protocols. Passing the questions and temperature check I was escorted to the front desk for check-in. From there I was led to a clean and sanitized room where I filled out a few questions regarding my goals for the visit. My massage therapist Chenwei was excellent and really listened to the reason for my visit. After suffering some health problems in the beginning of the year and stresses from work I went in feeling very unbalanced. By the end of my 90 minute session, my shoulder pain was gone. When I left, I ended up signing up for the year membership. Ember at the front desk went above and beyond answering my 10,000 questions. It’s that extra level of customer service that truly makes a difference these days. If you’re contemplating giving this place a shot, you won’t be disappointed. Great experience!
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Always creating barriers or extra fees to using membership privileges. Its almost like they offer them but don't really want you to use them.
Massage Envy Downtown Silver Spring is a great place to work. The manager creates a positive, supportive work culture and is a tremendous model of best practice in every area of the business. The salary is competitive, and the massage staff and front desk associates are well-trained and professional. It is a very pleasant work environment.
I called to book same day appointment. I was told that the only way I can get appointment was to secure it with my credit card. I told them that I didn't feel comfortable doing that based on the reviews that I read. So I walked in. They still insisted on getting my credit card prior to performing service. At first they said only 90 minutes was available but they finally gave me \1hr\ slot. The deep tissue massage was great but I felt rushed so didn't get to relax. I wanted to sit for few minutes before I went in because I walked 30 minutes to get there (didn't want to deal with parking headache). They told me that I'll get less massage time. One hour is actually 40 minutes. I already paid and out the door by 4:34 and that included dressing up and chatting on the phone. There's a basket in the room to put your belongings so you really can't relax unless you turn your phone off. They told me that massage will be 110 for 50 minutes next time. They didn't try to sell me anything else since I mentioned the reviews on Google. Wouldn't be going back.
I’ve been coming here for about a year now. From the second you walk through the door, you know you’re gonna have a high quality experience. The ladies at the front desk are so pleasant and cheerful. It smells wonderful in the reception area, too. Since I deal with a lot of chronic muscle pain, I prefer deep tissue massages. If you need/want a deep tissue massage, Tom is your guy. He is an absolute pro! I always feel so much better after our sessions. He’s the best.
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