Dumas, United States
1002 S Dumas Ave
N/A
+1 8069347489
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
I had a terrible experience with them. I wound never recommend them to anyone. The customer service was absolutely awful. When I called administration to voice my concerns, Mr. Snider made promises he could not keep. I do not like to write negative reviews. In fact, this is the first one. If you are looking to buy a new Can Am or Razer, please don't waste your time with Snider and go anywhere else. Please accept you negative review. I have said nothing but the truth. Your facts are definitely lacking. However as others can see, you are not great at customer service. If you were, you would not be degrading an unsatisfied customer.
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I just got my RZR back from getting wheels, tires and a custom cage installed. The team at Snider Motorsports definitely beat my expectations. Starting with just a concept drawing, they were great at asking the right questions to get every detail just right, especially those that I hadn't thought through. For example, look at the detail in how the speakers were mounted. We all know the stock cages are lacking, so I recommend Snider's if you're in the market for great service!
Customer Service is unprofessional. Snider took down his original response on customer review. He started by calling it facts but in reality it wasn't. FACTS is customer was approved for their purchase twice by their bank once everything is settled you have the paperwork from the bank yet you decide to sell the vehicle instead not the next day as you claim but days later specifically on the day that they were going to pick it up. Promises were made by you. Customer decides to give your company another chance and gets the bank to approve for a greater amount expecting for you to deliver your promises. Yet again you failed to keep your word. There are text messages, contracts, and witnesses to prove that what you did was flat out unprofessional. Had he not taken the original response down you would have also seen him talk about peoples finances. It amazes me that you conduct business in this manner. You like talking about facts. Fact of the matter is that you fail to deliver and then you tried to intimidate a customer on this platform. Mr. Snider part of being Christian is accepting responsibility for your actions. Accusing others of lying and then disguising yourself as a forgiving Christian is less than Christ like. I have texts and contracts to prove I am telling the truth.
Highly recommend Snider Motorsports in Dumas if you are looking for a new Can-Am. They had the best selection of anywhere in Texas. We were looking for a 2020 in stock and they were the only place we could locate one in the model we wanted. We spoke to Ginger who answered the phone after 5:30 PM and was very helpful with stock and logistics for visiting. We drove across Texas to experience the Can-Am in real life; arriving on a Saturday. When we got there, the model we were interested in was washed and ready to test drive. Abby showed us the vehicle and took us on a test drive. She answered our questions and processed the paperwork quickly. She multitasked expertly as several folks came in needing help (they were down one employee). We were only in town for the day and needed for our new UTV to be delivered. Abby and Jordan went out of their way to try to find a trailer we could buy and when that wasn't possible Jordan agreed to deliver it personally! All of these folks are knowledgeable, go above and beyond, and are an overall class act.
Great place and employees. The Only place to buy or get your machine serviced. Jordan and Sarah are awesome.
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