Search Icon

Sheehy Ford Of Springfield

  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon

Springfield, United States

sheehyfordspringfield.com
Ford dealer· Car dealer· Truck dealer· Used truck dealer· Auto Repair· Auto Parts & Supplies· Car finance and loan company· Used car dealer

Sheehy Ford Of Springfield Reviews | Rating 4 out of 5 stars (5 reviews)

Sheehy Ford Of Springfield is located in Springfield, United States on 6727 Loisdale Rd. Sheehy Ford Of Springfield is rated 4 out of 5 in the category ford dealer in United States.

Address

6727 Loisdale Rd

Phone

+1 7036511549

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible entrance

Offerings

Car washOil changeRepair services

Open hours

...
Write review Claim Profile
M

mike smith

Similar to a lot of other 1-star reviews. I have, reluctantly, been coming here for a few years now. My most recent “VIP” service was for an oil change and tire rotation. Just like every other time. On average, and with being the first appointment of the day, it takes around two hours to complete, sometimes more than that. Each time, however, a service rep will come out and tell me I need to change my air filter, cabin filter, and list off other services like “oil additives, oil flush” and so on. I happen to change my air filter after every oil change and cabin air filter every other. They tell me it costs 99 to change the air filter. Anyway, after about two hours has passed, the service rep (with the arm full of tattoos) tells me that every single one of my lug nuts is “swollen” and that they couldn’t do the tire rotation. So, in 5,000 miles my lug nuts went from fine to unserviceable. Ok. Then, proceeds to tell horror stories of when he work at Toyota and Honda and saw it all the time. To top it all off, he put on my service paper work that the tire rotation was completed, after telling me they didn’t do it. AND subtracted about 8,000 miles from my odometer. Sadly, I will continue to come here, as a VIP oil change is free for me. If you can avoid Sheehy Ford of Springfield, do yourself a favor, save time, and go elsewhere. Certainly won’t be purchasing brand new vehicles from here anymore.

L

Lillianne Garrett

The absolute BEST car dealership EVER!!! And, can we talk about Michael Anderson, our amazing salesperson? :D Not enough words to praise him. The nicest, most down-to-earth, real, laid back, smart, and NO pressure salesperson we've ever encountered. In fact, we bought our new Subaru Outback yesterday because of Michael. Truth. And can we talk financing wizard? One name: Malcolm Faulkner. As incredible a salesperson as Michael is, Malcolm is the same as a Finance Manager! We came in with a pre-approved rate, which we thought was pretty good, but Malcolm got us a LOWER rate. AND he's incredibly sweet, chill, intelligent, funny, and REAL. Plus we were out of there in record time. I'm telling you, I'm not one to praise car dealerships. We all know it can be like pulling teeth. But if you're in the market for either a new or used vehicle, do not HESITATE to go to Sheehy Ford of Springfield - and see Michael and Malcolm. They are, quiet literally, the best in the biz. :D

L

Lindsey Hakanson

I could write a long review for the list off issues, but the service department is lacking in a lot of areas. Customer service, efficiency and communication. From a simple oil change and tire rotation please see the lug nut picture as to how we got the truck back - should tell you the quality of service that we received. I've been told there is new management in the service department so maybe in months time it'll be better, but as of now spent the extra time and visit a better dealership. Battleground Ford has EXCELLENT customer service

C

Cindy Reidl

Was planning on buying had my financial company working on loan. Even had the bill of sale sent to the loan company. As I was ready to make a 2 1/2 hr trip to sign papers. I was told too wait because they had someone coming in to look at the vehicle. My salesman told me it was a manger over his head. So I would need to wait to see if someone else bought first. Was very unhappy told them to forgot it.

P

Peter Arickson

Had a service appointment had the Sheehy I VIP SERVICE however it dint feel the vip More like a catle drive this is my second time in Sheehy Ford of Springfield when you encounter in service department it set the mood swings already maybe it depends on time or day but they should think them self as Ambassadors they are the first to interact with the customer i must need some retraining in \\ customers service with a smile \\ I think Sheehy forgot no customers no service.. Requested car to be washed didn't happen disappointing in that service manager Aimee she should learn better customers service and understand follow up with a customer as u promised and fail to do so will go along way and not have the customer follow up with you Another Emplyee is Tabitha in Cashier explain you the proces quite well 5 Star to her.

Top 10 companies in Ford dealer category in United States

Close