St. Charles, United States
2312 W Main St
N/A
+1 6305242125
Toilets
Wheelchair-accessible toilet
I absolutely adore this clinic. As the owner of a highly anxious and reactive dog, vet visits have become a huge struggle and nearly always resulted in sedation just for an annual exam and vaccines. For the first time in the nearly four years since I adopted my dog, we were able to complete his annual exam and vaccines without a single bark from my dog (except for one when he met a new person). Better yet, we were able to complete what was necessary without sedation. Dr. Petsche and her staff are so incredibly kind and understanding, and are knowledgeable in body language and keeping pets below their threshold. They have an unbelievable amount of patience and I cannot say enough kind words about this clinic. The facility is also very clean and the exam room is spacious and I love the little ottoman they have available for the dogs. I am so glad I found this clinic and cannot thank them enough!!
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I really like this clinic; the staff is friendly, responsive and really takes the time to get a full history and understand your pets needs. I wasn't able to go with my dog for her appointment for to distancing requirements, but I could see her through the window during her exam and the vet kept me on speaker phone. I really appreciate being kept informed in such an active manner; and they followed up with test results and a request for my dog's status the following day. *Four stars instead of five only bc I started using this clinic during the pandemic and (understandably!!) haven't been able to see the facilities for myself yet. I will update once I actually get to see the rooms and meet the veterinarian!
We had our first visit yesterday and they surpassed my expectations. I adopted my dog (Heaven) at 6 months and she was afraid of the world. Almost 2 years later she's made huge progress, but since the vet is a once a year thing she's still fearful and shy since she doesn't have enough experience with it. Dr. Petsche and her staff did an amazing job navigating her nervousness! They came in with treats of all kinds, a thunder shirt, and endless patience. If she got too nervous to take treats they stopped the exam and gave her a break. They even did a great job asking questions of me to make sure they really understood her and her unique needs. At the end of the appointment she still had her little doggy smile - That has never happened before! I won't take her anywhere else now!
They're always super friendly and flexible. Everyone there truly love animals. You can pay a few dollars for an app to get streaming video access of your pet while you're traveling.
Professional caring and thorough veterinary checkups and service for our beloved pet.
Went here for the first time about a month ago. I brought my new kitten in for her vacations. I love that they have a side dedicated just for cats. It's so nice to see. My kitten loved being able to sit and watch the birds outside. They were very thorough and kind.
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