St. Louis, United States
9101 St Charles Rock Rd
N/A
+1 3144232635
Very helpful owner. My husband and I were so happy that she helped with my broken Japanese doll.
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I know she's very busy, but I dropped a doll off at the end of January, called when she told me about when the doll might be ready, it wasn't. Called back 2 weeks later, still not. To make a long story short, she tried to use the virus as an excuse, but had to remind her of the time line 4.5 months a couple of times. I finally got the doll back. Tere is a very nice person and polite. She's very much in demand
I had picked up a few dolls at a garage sale and were wondering whether they any significance or value. I ended up calling and talking to Teresa who was super helpful and was nice enough to let me send some pictures then let me know what her opinion was on them. She responded right away and was really nice and informative.
They take care when repairing dolls. They are reasonably priced on repairs and new dolls.
Showed up with a doll that needed repairs. They did a great job and put it together while we waited. Found a couple great deals too!
I took my poor 22 years old doll in bad condition to the doll hospital, and she got all fixed now, even changed a new wig makes her looks even cuter! Awesome and quick work, also great price! I'm very very appreciate to Cathie Lee Doll Hospital!
BEWARE! I had recommended this place to my mother based on all of the positive reviews and we are all absolutely appalled at what followed. My mother took her childhood doll here (from the late 1950s/ early 1960s) in late 2018 to be professionally cleaned. After numerous non-answered, non-returned phone calls and messages made by my mother, I was finally able to reach her last week (late May 2019). She advised that the doll would be ready for pickup this week. When my mother went to pick her up, not only had the doll been damaged, but she was still forced to pay full price, and was not even given an apology- just an "it happens, I'm busy, yada yada yada" line of excuses. We can only assume that the 6 months of non contact was them hoping we would all forget about this family treasure. My mother is beyond devastated and I am SO angry that this has occurred. An explanation in a timely manner, a sincere apology or even a discount may have sufficed. This is extremely poor customer service and business practice. There is no excuse for this and I do plan on taking this matter further. Please think twice before you send your treaaured dolls here - they've clearly gone downhill significantly.
Very pleased with the service several times have had total Shirley temple dolls fantasy restored
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