Sterling Heights, United States
7200 18 Mile Rd
N/A
+1 5862744200
A detailed account of my experience: The most horrible place. My sister was rear ended and the police had her car impounded to this place. I tried to pay for the fees but they wouldn’t let me because the owner’s OWN PERSONAL “policy” - the owner is the only one who can pay for the vehicle. A disgusting ploy to make sure that the person who got into the accident be forced to either pay immediately or pick up their car at a later time to rack up more fees as it is a 200 per day charge. The most absurd thing I have EVER heard. If they are getting paid in full for the charges, why would it matter if it is being paid off of mine or her card? What if she did not have the funds? Or a credit card for that matter? Also, they won’t allow our insurance company to send a tow truck to pick up her car and I am assuming this is so that you are forced to use their own towing company, which is just accruing more fees. Mind you, these are again all fees that the owner has to pay with his/her credit card due to this “policy.” If you can avoid it, please DO NOT come here as this company does not deserve the business of those who have just recently been in an accident - my opinion is that it is just a ploy to get as much money as possible from those already having to deal with their car issues.
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I had a very positive experience retrieving items ftom my wrecked vehicle. The lot manager was very courteous and friendly both on the phone and in person. I was in and out in 5 minutes.
The man who runs this impound lot is the nastiest most uncaring horrible person ive ever met. Didnt care that my brand new car got smashed and gave me hell about getting my belongings out of the car. My advice dont get into an accident in sterling hts. Trust me the accident will be the least of your worries after dealing with this guy.
Worked things out quickly, kinda smug cause you have to work with them. They're also uncaring about people who could be hurt.
Horrible experience. They towed my car from an accident a half a mile away and charged me 220 just for that or they said they'll give me 150 if they can keep it.
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