Pasadena, United States
3602 Strawberry Rd
N/A
+1 7139438200
I have been looking for my dream car over a month finally found it here. I live in California and it's no way for me go to check out the car in person. I have to ask all kinds of the question and base on the picture they provide to understand the car. The first person I talked is Robert who is sales manager at strawberry road auto. He help me answer all the questions and help me understand the car more. The second I talked is Ryan, he is general manager at dealership. He spent whole day with me to discuss the price, term also help me find the trucking company. I was really surprise a general manager willing to jump down to help a customer who never met. Highly recommend this dealership
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Outstanding service. Patient, knowledgeable. No pressure to buy. Good advice when considering options. Excellent preparation of vehicle by collection time. Wholeheartedly recommended. Thanks
Called this dealership for their 2018 Jeep renegade love this vehicle and wanted it. I thought that it was greatly priced at this dealership. I called them about purchasing the vehicle they told me I had to get the protection plan. I work in sales finance so I know it’s optional. This plan adds an extra 2000.00 to the price of the car which I feel In that case should’ve been included in the price if it’s not optional like the guy said. His name was JD. He refused to sell me the car because I did not want that protection plan. I received an email from the manager called to report what happened and was told the manager does not interact with the customers and yet again that the protection plan was not optional. Why would anyone need that if they already have insurance? People pay for wind shields and tires all of the time.Now it’s a great deal but it’s not worth having to pay an extra 2000 on a vehicle. Watch out for this. That protection plan is optional!! I would not recommend anyone here and I did not purchase a vehicle from here. Horrible customer service!! Not to mention he lied and told me someone was there willing to purchase the vehicle with everything on it because I refused the protection plan.
I’ve been searching for the perfect Jeep Compass to purchase and thought I finally found the one here. The price was amazing and everything else lived up to dream. We had been in contact with the manager and a sales associate for over a week about purchasing this car the coming weekend, we agreed to the listing price they had online! Now two days before driving six hours for the car my bank contacted them to make sure everything was lined up correctly and THEY SAID THERE WASNT EVEN A RECORD OF THIS DEAL. After many ignored calls they magically remembered us but would only sell it if I bought a protection plan for 5,000. They had zero intentions on telling me this information until I drove six hours to the dealership. This is a freaking scam and I’m thankful there is proof of this happening to not only me because people do not need to buy from this company.
Just recently purchased my vehicle from Strawberry Road Auto Sales. The whole process went very smoothly. Everyone was so helpful and friendly. Definitely recommend!!
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