Corolla, United States
1135 Ocean Trail
N/A
+1 2524538822
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We stayed at the pirates paradise in corolla. Overall, it is a beautiful home. However, this poor house felt like it hasn’t been loved in years. The fans had months of dust build up. Same with the air filter. We vacuumed under the couch and both my mother and husband said it looks like it hadn’t been cleaned in a year. The sliding glass door had years of rust build up which my infant daughter kept trying to eat. There were no hangers. Or wine glasses. Two things you typically don’t have to bring with you to a vacation home. Both were big disappointments to different people in our party. An upside was the pool and pool area were beautiful ! Sun Realty allowed us two full weeks with the pool open even tho we visited in mid October. We really appreciated it especially bc we had a few hot days we spent swimming. Sun realty were a good company in a jam since we only booked a month in advanced, but I highly doubt we would book with them again.
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Our family just returned from our COVID delayed family vacation. We picked Sun Reality's Sound Delight (MS-847). From the website and amenities it was perfect for our family. Pet friendly, Pool, Hot tub and linen and towels provided etc. . Lets just say the property needs some TLC. First there were NO towels anywhere to be found. Second the Direct tv did not work. (even on vacation some TV is fun). Third the lock on the front sliding door was broken off. (Secure? I think not!) Another major thing was one of the cabinets still had potato chips left from a past guest spilled in plain site. I first sent an concern and repair request for the repairs and cleaned the mess our selves. The ceiling fans were also loaded with dirt and grime, that were to high for us to clean. The towels arrived at the front door promptly after speaking to Tracey (agent). The maintenance guy arrived with no mask and came into our rental. Only to leave a stick to stop the door from sliding. Tracey did her best to get Direct tv to fix the issue to no avail. After talking again with Tracey, she assured me, because my son has a compromised immune system, that no other person(s) would come on premises. To no avail another person shows up to service the hot tub, un announced, no mask and just let themselves in. My oldest son then called and complained. We actually lef Friday evening a day early. We had had enough and had lost the will to want to stay and check out at 9:00 am (early because COVID cleaning took more time. After all the things that were not clean are they really doing deep cleaning? When you spend this amount of you expect satisfactory not perfection. We have used Twiddy realty in the past, we tried Sun for a change. We do not know if we will be a returning customer.
We recently stayed at Eileen’s Way in Corolla and everything was fantastic! House was pretty clean and well maintained. Everything went seamlessly from initial booking to checkout. Everyone I spoke with in the office was super friendly and responsive. They must be so busy right now! With everything going on with Covid, we were so pleased that we were able to keep our reservation and our early-in upgrade was honored. Can’t wait to come back next year!
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