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Sur La Table

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Austin, United States

surlatable.com
Baking supply store· Culinary school· Kitchen supply store· Cooking class· Cutlery store

Sur La Table Reviews | Rating 3.8 out of 5 stars (5 reviews)

Sur La Table is located in Austin, United States on 11800 Domain Blvd #130. Sur La Table is rated 3.8 out of 5 in the category baking supply store in United States.

Address

11800 Domain Blvd #130

Phone

+1 5128737149

Service options

In-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

...
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Leah Meyer

My mom was in town for only 2 days, so we decided a fun activity would be to do the cooking class. We paid the 70 each and made the reservations online. We show up and when we get there they say they don’t have us on their list, because apparently we signed up too late? But they said to get an apron and name tag and started setting us up. They said they would fit us in. 5 minutes later a different person comes in and announces to the whole class “who are the three ladies who’s names were not on the list?” We raise our hands. “You three need to leave sorry we don’t actually have enough food prepared for you.” So we pack up and head out the door while everyone stared at us. It was so embarrassing. Once we get to the front of the store, they say a half hearted sorry and that their computer system is “updating” and it should not have let us sign up? So they say they will refund us. We say “ok we understand that technology messes up sometimes. But we would have planned something else had we not been able to get in the class, so essentially you ruined one of only two days we had with our mom in town.” We asked if we could at least get a free or discounted class for the future and they basically said no sorry. He said that “he works a lot so if we call to sign up next time we should probably be able to get a 20% off because that’s the normal discount they give for the second class you sign up for.” But he didn’t give us a voucher or anything to redeem it so I don’t feel confident that will be followed through on. Overall - I feel they could have handled the situation completely differently. From my experience, Sur la table does not have very good customer service.

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Kaitlyn Lee

I love the selection they have here, and the employees are always friendly.

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Undefined User

The worst customer service ever! Bought a cooking class a month ago, 2 days before class got and email that we were moved to another date. But we work that day and wouldn’t be able to come. But Sur la table doesn’t care about customers, they moved us because of private event, which obviously brings them more money. After all, they refuse to refund since I paid cash, only force me to take their gift card and spend it in their store. But after such terrible service I don’t want to buy anything there. It looks like scam, they just simply stole my money.

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Stephan Broyles

I've only ever shopped for pans and knives here but they always have what I want in stock.

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Reed Lawrence

Visited for my second cooking class and had a great time. Had a lot of fun trying new recipes. The chef was really helpful, knowledgeable, and fun! I highly recommend these classes! Only downside to the visit was the IT department. Tried to sign up for another class in store for a discount and the computer wasn't working. There wasn't a back up plan that included the discount and IT couldn't help. Sad way to end the visit.

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