Surprise, United States
13440 W Bell Rd
$$$
+16239751173
N/A
The gm is lazy rude worthless. They keep forward their phones. Terrible service. Do not waste your time and money.
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Excellent service, arrive on Sunday with U-Boxes and hard working employees jumped on it.... thank you -Kevin
It is terrible! No work ethics no dignity no respect. Magen is terrible. I can't wait until they go out of business.
My first impression was horrible. Another customer and I came in, we could hear people talking in the back room, after about 10 mins we walked to the back. The employees were eating. She said I’ll be right out. A gentleman came out, said I don’t know how to use this computer so let me see if I can help you guys. The girl in the back yelled out, let me know if you need help. He couldn’t figure it out so she finally came out to help him. After the other customer was checked in. It was my turn. The girl at the counter was very unprofessional. When she was checking me in she Informed me that I needed to walk all the way up to the road to get the pick up I was renting. She told me it around the building. I asked her if she was supposed to bring to me she said no. I said how do I find the truck, just press the button till it clicks, she said that the number was on the bumper. I walked all the way around the building and the truck wasn’t there. I came back around the building no one was inside, I found her outside. Told her the trucks not there. She Went to look For it. Finally found the truck, and I walked over to it, I told her there’s a dent in the bumper, we didn’t do that, she said it’s not a big deal. I asked her how Do I checkin after hours she was very rude said just put the keys in the door over there. When I got in the truck it was dirty, low tire pressure light was on. When we returned the truck, we were unable to get it to check in on the website. Overall we were not happy, really poor customer service. We were planning on renting a moving truck on Friday to move, but now we will be going with Budget. Horrible customer service.
This is one of the worst Uhaul places! Slowest service! I seriously don’t know how Uhaul stays in business, I guess they are the places to rent trucks and buy decent boxes!
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