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The Fireside Shoppe

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Southgate, United States

fireplacesouthgate.com
Fireplace store· Grill store· Gas logs supplier· Irrigation equipment supplier

The Fireside Shoppe Reviews | Rating 3.8 out of 5 stars (5 reviews)

The Fireside Shoppe is located in Southgate, United States on 18701 Northline Rd. The Fireside Shoppe is rated 3.8 out of 5 in the category fireplace store in United States.

Address

18701 Northline Rd

Phone

+1 7342874545

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible car park

Offerings

Assembly service

Open hours

...
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Sharon Williamson

I called in December 2020 service call with fireplace (pilot light not working) I was charged 125 for a 15 min service call to tell me I needed new valve and insert. I called someone else for second opinion -pilot light needed cleaning, works fine now 40 for this service call. I made them aware of this and requested a refund! Haven't heard anything - it is now mid February 2021. Highly DO NOT recommend this place!!!!

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Eleanor Vaughan

The Fireside Shoppe did a wonderful job upgrading our old \builder box\ with a high quality, energy efficient gas insert. They also installed a new granite surround. The second day after the install, we had an issue with the control module on our unit not responding to the remote (which was very unusual), and the Fireside Shoppe sent out a technician to inspect and resolve the same day. The unit is covered by a 2-year parts and labor warranty, and we were very happy with the speed and sense of urgency in addressing the one issue we had.

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Olivia P.

So rude. Words can’t describe how it feels to spend 400 ask in the morning then call and ask ONE question and get hung up on. Extremely rude. Save your money for a business who deserves it!

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Evan B

Ordered a new 18” fireplace insert for my home (early Nov.) and the unit came in 2 weeks, which was great. Go to install and it does not fit, it appears they ordered a 22” unit and it DOES NOT FIT!! When I told them it doesn’t fit they ordered the 18” (like they should have the 1st time). After 3 weeks of no response, they finally called the factory and told me the 18” is now going to take 2 months to come in. So now I will have gone a total of 3 months without a fireplace and the new one should be in mid January... Very frustrated in the timeliness and urgency taken. Most times no one answers the phone and it does not seem like they provide much urgency on issues...

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Kay T

Called to inquire about a fireplace that we had bought online to be installed. The employee or owner that I spoke with was extremely rude and unprofessional. Instead of explaining their policy and obligations to me respectively, he wanted to lecture me on being a business owner. Definitely not the right way to approach a situation with a potential customer.

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