Leavenworth, United States
500 Limit St
N/A
+1 9136825118
Wheelchair-accessible entrance
If I could give zero stars I would! They can't keep med providers, no active medical director and the services are incredibly underwhelming! My son goes here for now because they're the only ones in the area that take his insurance. I have had case management that has told me I have more knowledge and experience than her and she doesn't know what to tell me. If you have an emergency, they send you to the ER where you wait for hours for a teleconference with someone with no prior knowledge about your kid who make ridiculous recommendations. No one returns phone calls and when you refuse to leave any more messages, you get a nurse who is antagonistic and plain rude. When you treat patients who are physically aggressive to everyone in the household and you can't get them in for months for an appointment and don't bother to call back, you should expect there is going to be a level of frustration when they finally do get to talk to someone. Being sarcastic and antagonistic only escalates the situation and does no good for an already stressed out parent!
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Only been in 3 times for my son. Not all insurances accepted but the guidance center is a good resource for the city. I love how they are helpful. And professional. Looking forward to more visits.
The lady who answered the phone was pleasant but uneducated in regards to their facility and providers. She didn't even know how many counselors they had. When I asked specific questions the only answers I received were \um i think so and probably\. After asking to speak with someone else, I finally found out that out of 10 (ish) counselors, there are only 2 for those with insurance and they are \basically booked for good\. So if you have insurance to pay for their services, they \might\ be able to see you once every 6-8 weeks. From their website \We envision a healthy community of people who can access and benefit from state of the art integrated health care which results in an enhanced quality of life for all\ - but I guess only if you don't have insurance.
The people have always been kind and very helpful (aside from the cranky lady at the front desk that everyone who goes there knows who I'm talking about!) Therapists are awesome. Case managers are spectacular! My med provider is also at The Guidance Center and I go to support groups at The Guidance Center and the staff is super amazing! Seriously, The Guidance Center has helped save my life quite a few times.
They treat me fairly but I see others that don't seem to be getting the assistance. But I have improved my living situation and my mental health. My case manager is very supportive.
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