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The UPS Store

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Trussville, United States

locations.theupsstore.com
Shipping and mailing service· Business center· Mailbox rental service· Office supply store· Print shop· Freight forwarding service· Notary public· Packaging supply store· Shredding service

The UPS Store Reviews | Rating 3 out of 5 stars (8 reviews)

The UPS Store is located in Trussville, United States on 459 Main St Ste 101. The UPS Store is rated 3 out of 5 in the category shipping and mailing service in United States.

Address

459 Main St Ste 101

Phone

+1 2056619332

Service options

No delivery

Accessibility

Wheelchair-accessible entrance

Open hours

...
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C

Chelsea Lacks

Would NOT recommend. Spent 45 on 2 day shipping only to have the address where it was being sent entered in wrong. I spent Over an hour making phone calls to customer service and the store of the city that received my package (because the Trussville store would not answer over a dozen times that I called) only to have the current shipping status changed to returning to sender 2 days after it was supposed to be delivered. It was time sensitive and so now it’s contents are no good. Drove to the store and explained the whole order and was asked what I wanted. I told them the very least I wanted the shipping refunded, which I got. I’m still out all the time involved, the package contents, and now I have to do it all over again shipping through somewhere else. I was told they are busy and don’t have time to answer the phone. So if you want your package delivered, go somewhere else. Oh and to top it off, they entered my name and address in wrong as well so it won’t be making it back to me either.

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J Green

They're fine if you just need to is drop off a package. Beyond that they are unreliable. Mistakes on their end are met with a shrug and a "What do you want me to do about it?" Do not bother asking who you can call to address the problem—they don't know.

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Jay Jordan

My experience with this store was pretty great, in and out in a minute or two to drop some things off. The staff greeted me and was polite for the interaction.

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Jeff Martin

The customer service in this store is nonexistent. I dropped off a package at their facility and it has completely vanished. Records show that it never left the building. When I called to ask about it I was told that I would have to "get help from UPS"...even though this is UPS. Kept being told "you're not our customer" which is nonsensical. Just pick another location if you need actual help.

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Mary Parsons

I rented 2 books from amazon for my classes. I took both books, printed off both return labels at the ups store and gave them to the boy at the counter. A month later i get a charge and an email from amazon saying my book was not in the package that was sent. When i called ups all he would was call amazon, call amazon, call amazon. Even tho i called amazon and they gave me a refund and cancelled the book from my list, im still not understand how my book was not received when it was the only item in the box. Did they send an empty box? Where is the book? To many unanswered questions.

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Debbie Mccay

I had an extremely important documents I needed to send overnight from Moody Alabama to Vista California. I paid 44.14 to overnight this package. Yes I signed a paper but didn’t really read it. The clerk did not explain anything to me he acted like there was no problem and that it would get there the next day. What I didn’t know was he sent it through the US Postal Service and that there was no guarantee it would get there the next day. I sent it February 19 thinking it would get there February 20. I did not get there till Saturday the 22nd. And I’m tall too bad so sad by UPS. Those UPS stores are independent and can send an use any carrier service they want. I will never used UPS in Trussville Alabama

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Eric Taylor

I rented a mailbox here today. The staff was very friendly and helpful. The cost was also much more reasonable than I thought it would be. The store, products and services are quite nice. I'm sure I'll be going back for more than just getting my mail.

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Debra McDonald

Not Senior Citizen friendly. Person on the left of Counter not helpful. We all have options and Argo Pharmacy will be my option for UPS drop offs from now on.

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