Naples, United States
4776 Radio Rd # 507
N/A
+1 2394172742
DeliveryIn-store shopping
This company should not be allowed to be in business. Last year i used them to rent gear. not only were they over 8 hours late on their delivery ( my 1 year old had to sleep in the car twice.) but the gear they said was \high end\ was absolute disgusting JUNK. I rented a \video\ monitor and was given an audio monitor with no adjusted price. The products we rented actually SAT OUTSIDE the entire week from how appalling they were. we didn't even want to bring it inside the home. I ended up wasting hundreds of dollars... and driving to twinkle twinkle little store to rent gear in person. Oh and they were ALSO days late on picking up the gear. which sat outside, again. not only did they not answer the phone until the 20th call, but they were not apologetic or concerned on how terrible their \business\ is.
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Unfortunately, we did not have a good experience with this company. They were supposed to have our items available for pick up at their facility. We quickly learned that their facility is a storage unit that was gated and we couldn't get in. We called all of their locations multiple times. They state they are open from 9am-9pm... but they did not answer any of our calls. We got lucky as another storage unit company was coming in, so we were able to get into the gate. Once we found the unit, our items were NOT outside for pick up. We called them again and again and again and no answer or response. We also tried email and text. Nothing. After 45 minutes of waiting (with two kiddos in the back seat), we got lucky that one of their delivery drivers was there. He opened the door and we had to hand pick our items (they were not ready at all). He assured me we were getting the best items. That was far from the truth, as these items were awful. The puddle jumpers were so deflated, they would not hold up a child. The booster seat we got was missing the tray and the buckle was broke, so it was useless. The pack and play was awful. No other way to say it other than disgusting. Below are the pictures. It smelled, it was stained, it clearly has never been cleaned. I would never put a child in this pack and play. We ended up buying a brand new one from the store instead. When we called to tell them about our experience, they said that there was nothing they could do. We didn't get any money back or any sort of way to make it right. We were pretty bummed about our experience. We used their services last year and it went fine with just a stroller, but sadly, we will never use their company again.
DO NOT USE THIS COMPANY!!! Omg their rental stroller was horrible!! It was broken & covered in rust and sand when it arrived and the twin bed was absolutely disgusting! they took a week after my rental was over before they finally picked it up. They don't answer the phones either. I do not recommend this company to anyone!!!!
Horrible experience. Ordered and paid over a month ago. Delivery was to happen yesterday. It did not. They insisted they delivered it. I had 2 babies here without anything to sleep on. They would not answer my calls or emails. I live in a high rise No one at the front desk saw them. Ordered from another company this morning and its on the way now. Funny thing.....I just received a refund from Tiny Tikes so it proves they did not deliver my cribs. Stay away!!!!!!!!
Using Tiny Tikes Treasures was a wonderful experience for us! Delivery on time, clean and high quality baby equipment. 5 star plus!!! Highly recommend using them! Thank you! Look forward to using your service again!!
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