Portland, United States
9008 SW Canyon Rd
N/A
+15032034600
I love my new (to me) Fiat 500L. I drove down from Seattle and everything was exactly as described online. Nice salesman. Nice dealership. They returned texts and calls promptly.
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Purchased a 2014 f150 in July - Worked with Alan Bradway. Truck looked great, had a slight sputter on start up. When addressed, Alan reassured us the battery was a bit low, however, no other known mechanical issues that we should be aware of. Alan mentions the basics have been done - oil change, fluids top'd off... interior detail.....etc... We proceed to the typical cat/mouse shenanigans with the financing. . . i recommend having your financing done ahead of time. I was pre-approved at 2.49% -- Alan and his team try giving me 5%. wasn't happening. We go home. Not more than a week, maybe less, goes by and the truck wont start. We test the battery...its good. Its the STARTER. We drain the oil....thick & dark as mud. I call the lot- they had the starter already ordered, and it just came in! that tells me ALAN KNEW THIS INFORMATION. Scheduled the repair (at no cost of course) and was reimbursed the new oil i had to put in (still waiting on that check....3 months later) THE FINALE- i get a bill in the mail for DMV fees that were miscalc'd. womp womp. Love the Truck- disappointed with the situation is an understatement. NOAH is the man. he has helped and communicated with us this whole time- Meanwhile, Alan is hiding out somewhere. lol. WORK WITH NOAH. Alan obviously doesn't care about you.
I have bought a lot of cars, and quite a few from Ron Tonkin dealerships. When we went to look at and ultimately purchased a FIAT last fall (2020), I found the one I wanted at Tonkin. The couple good parts of this experience were that they did fill my gas tank & honored my request to not wash the car. Negative part of my experience with salesman Ethan: I had to push and push for him to locate my cars second key (which is important), and he sold me the car without an owners manual despite it being only 1 year old and less than 5K miles. Probably worst of all was being lied to about the cars accident history ABSOLUTELY having a negative impact on it’s value. I did get the car fax which showed the damage history. When I then said this should lower the blue book value and what I pay he refused to take that into account or adjust the price. It wasn’t until after I already bought the car and was looking into this more where I learned an honest sales person and dealership knows an accident affects value and should adjust the price accordingly. Well folks, I’ll let you make up your own mind about how ethically Ethan works. And about the dealership who employs him.
Fast, knowledgeable and friends sales experience! Flew up from AZ to purchase a car. My sales person Noah made everything seamless! Would definitely recommend!
I had a great experience here and am very happy with my new Fiat 500x. Keili graciously drove all the way out to Forest Grove to pick me up, as my Mini Cooper (previous car) was in an accident that morning- so I was stranded. I’d been looking at the 500x for weeks, so the accident gave me the opportunity to get it sooner than anticipated. Keili and the finance department worked with me to adjust my down payment, so I could pay it in a couple weeks (via post dated check) when I was due to receive a stock windfall. Everything went perfectly smooth. I drove away with a beautiful new 500x. My down payment check is being processing today, and I received my plates in the mail yesterday. (Two weeks and 650 miles into my new 500x). I couldn’t be happier! Thanks Keili! I’ll send folks your way in the coming months when they ask for recommendations in finding a reputable, honest, and thorough car salesman (saleswoman, to be precise :)
The car did not come with a backup cam even though it was advertised as having one. One headlight was out upon delivery. They did reinburse for the headlight but not the camera. Boasted about how good the charge is on my car even though it's a few years old. The charge it had wasn't good and they reassured me to charge it up and THAT charge would be much better. My first full charge has only given me 25 miles. I will not buy here again. Find another dealer for electric cars. Worst experience I've ever had at a dealership. I feel taken advantage of and now stuck with an electric car with horrible mileage that I really won't be able to drive anywhere besides to and from work because of how bad the charge is.
Noah was very helpful and found me a Badass car. I recommend him and this dealership.
John D saved our day. We drove 3 hours from the central coast to purchase 2 vehicles from another Portland area dealership. Our planned day had gone completely awry when we were misguided at another dealership on our second vehicle, while signing on the first vehicle. After driving to the Fiat dealership at last notice while explaining the situation via phone, then only finishing the test drive about 15 minutes prior to Fiat closing, John stayed 1.5 hours after his shift to ensure our day ended with nothing but smiles (not to mention his sales and finance manager who also stayed after-hours!). We left with our 2nd vehicle. I'd gladly drive 3 hours in the years to come to give them my trade and future business! John saved the day and was able to score and save a 2nd sale for the Tonkin family of dealers, albeit not at the same dealership as the first. John renewed our faith in the kind of amazing person any dealership should be proud to employ.
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