Trek Bicycle Store

Larry Tallis

Deceptive sales. We purchased a bicycle for our grandson 13 months ago. We were told by the sales associate that Trek would take the bike back in trade and apply half of the original purchase price toward the purchase of a new bicycle. I went there yesterday because my grandson is ready for the next sized bike and was told by an employee that he would have to check with his manager. Today I got a call from the associate and was offered 30.00 in trade--not the half of the cost of the original bike. The Trek store in Jacksonville has lost a customer. My business was built on handshake contracts. Fortunately, this is America where we have choices and I choose to buy my grandson his newest bicycle elsewhere where my business is appreciated. What's the opposite of "word of mouth recommendation"? What annoys me most is that the store didn't own up to its trade program. If they chose to discontinue the program, they should at least honor the program with existing customers and not make the offer to current customers. Telling me that they donate the traded bikes once a year isn't exactly truthful either because they retail used bicycles as well...

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