Troy, United States
2795 E Maple Rd
N/A
+1 2487400900
Wheelchair-accessible entrance
First Class Valet worked the wedding I attended this past weekend at Tower 900 in Eastern Market. Only one driver drove my car since I retrieved it myself and an item was missing. I specifically hid it because I worked valet for a long time and I know how the industry works- things are stolen, cars are damaged and they probably won’t tell you unless it’s too obvious to miss. I never valet due to this but I was running late and valeting was more convenient. I tore my car apart multiple times before leaving the venue just to give this company the benefit of the doubt. I also did the same thing at home, inside and out. I spoke with the GM, Adam, and he said he would speak to both the driver, Noah, and supervisor, Moe, and call me back that day. He never did. I called him Monday morning and he directed me to call their office to fill out an incident report. I did that but instead the owner, Terry, spoke to me and was very unprofessional. He wouldn’t reimburse me or work with me in any way. He said the driver told him that he didn’t do it so that was the good enough for him. Terrible customer service. This company is insured for things like this. Just an uncaring businessman. Don’t use this company unless you want your guests stolen from. I’m filing a police report and letting Tower 900 know what kind of company they hired.
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First Class Valet provides valet service for my recent company party. The attendants were very professional and parked 200 vehicles with no issues. I highly recommend their services to everyone!
I went to a venue and had my vehicle valet parked. Upon its return this was damage to my door that was not previously there. I filed a police report on the spot, took photos and spoke with the site supervisor who instructed me to call the home office on the next business day. We spoke with Terrey, the owner, told him about the damage to the vehicle. We provided him with the documentation and he agreed to pay for the damage. We took the vehicle to J&M collision, who works with First Class Valet, for the repairs. Terry paid for the damages and rental car. Although, I could not prove valet was responsible for the damages, Terrey took me for my word!!! He was extremely professional, and collaborative. Immediate and constant communication. He was very honorable, took accountability for the damage without giving us a hassle!!! Wow! Made an unfortunate situation into a positive experience and outcome. Thank you!
First class valet worked a private event I attended/organized and they were not only super professional and affordable but very nice and easy to work with. I did a good amount of research on other valet providers and First Class Valet has the best options and competitive pricing. They were always available to answer questions and make sure our needs were taken care of before the event. At the actual event they were efficient, timely and managed to make sure all went smoothly. I actually had clients that mentioned they were impressed with our valet service and asked to have their information for future business. Whether you are throwing a huge event or small private function First Class Valet is the perfect addition. I would absolutely use them again!
Very Professional and prompt I have been dealing with first class Valet for many years now and I will continue as long as the service stays the way it is thank you guys.
Deli
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