Belmont, United States
554 El Camino Real
$$$
+1 6505924036
N/A
I had a great experience with this location! David was extremely helpful in assisting me with the items I needed for my move and helped me to the car with them. Moving can be stressful and this store was like hitting the easy button. On-site parking and street parking available! Highly recommend!
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First time Motorcycle Trailer rental from this location. Outstanding experience. Very quick service and friendly staff. Thanks for your help UHaul of Belmont - you'll definitely keep seeing a lot more of me.
We rented a truck for in town. It was a brand new truck. The move took us most of the day. I thought the price was very good. Good customer service. I would certainly use them again. Very happy and highly recommend.
If I could give this place a zero I would. The costumer service is terrible. They just made it so difficult to rent a van. One of the workers made it feel like it was an inconvenience to help me. When you make a reservation here be prepared to deal with impolite and unprofessional staff.
They have a pretty young with people have clear minds and kindness. The experience is very positive.
Money cant buy happiness! Well said. I have never had this horrible experience with any company in my life. I had reserved a truck one month prior to our moving date. We got a call 18 hours before our reservation start time saying they cant give us our reserved truck. Why, because the messed up and dont have availability any more. My wife and I had the worst week of our lives since we had to settle for a smaller van and move other stuff in our cars. I drove 500 miles in a week to load/unload our furniture to a safe location. Customer care and on-site staff were not helpful at all (plus they are rude) as they kept asking me to talk to different departments. If our friends and family wouldn't have helped, we were prepared to keep our furniture on the streets.
U-Haul as a corporation is failing their workers and their customers. I'm sure they're still making a profit of our backs. Every time I've shown up to the Belmont location something has gone wrong. They haven't had the equipment I need, or I put in that I need the equipment for a longer period of time than what they can allow off their website. And just most recently I had a reservation for a storage unit that doesn't exist. What does exist is a third floor storage unit with no elevator. They have also modified their covid-19 barriers for their employees. And common sense shows that they are putting their customers and their employees at greater risk by creating more holes for them to pass the virus back and forth. Please wear a good mask when you come in to their location.In my opinion, outside of the local workers who seem to be doing the best that they can with what they are given, U-Haul corporation is dirty and they're just trying to make a profit without delivering a product.
The staff at this place are terrible. She refused to take my phone number for the truck because she thought I was lying about it. The lady spoke in a rude tone and I had to cancel my order because of this. I usually like getting my trucks from Uhaul but this experience turned me off.
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