Charlotte, United States
6216 Albemarle Rd
$$$
+1 7045350030
N/A
I have used this location multiple times.. it's the same professional service every time. The trailers I pull, have all been in good condition. I make sure I get coverage every time so there's no surprises. All in all a great u haul location. I definitely recommend.
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I’ve had to come here for a few years now as it’s the only propane filling place I know of that’s close to my house. Every time I come it’s always a bad experience. You ask for help and staff just stand around talking, playing on their phones or on smoke breaks, not willing to help customers. Most time it’s me and several other customers waiting in the parking lot only to walk back in and find staff on their phones and not helping anyone. You ask for help and they act like you’ve interrupted them. Every time I go through this dance where they say they can fill certain tanks because no date. I then point out the date and they’re like “okay, didn’t see it” What should take 15 minutes is an annoying 45 mins to an hour of poor frustrating service.
I ONLY use this U-Haul location. Although some of the staff has come and gone over the years, the Manager Curtis runs a GREAT business at this location. Over the course of about 10 years form renting from here, I have never had an issue and if I ever did Curtis would make it right. U-Haul has come a long way from where they were a few years ago with messed up reservations and old equipment. I only rent from this location as I know Curtis and his crew take care of things and I will get a reliable rental. Upon my return today, was greeted by Nautica. She guided me to t ascot to return my trailer, was friendly and I was in to return the trailer and out in less than 10 mins flat. Keep up the great work Curtis and crew, will be back again. PS- Don't know what some of these other negative reviewers are Bi%&ing about. Yes, the place can get busy end of a month as they are a large location Maybe they never pay their rental bills or expect things to be free, but I have never had a bad experience myself.
I had reservations for tow days and when I wanted to pick it up told me not available I said at least let me know text me so I can manage myself told me you been talking with somebody else we don’t have for you do it whatever you want impolite way . I did call customer service the send me to go pick up truck 20 miles away from address
very bad service, by Eric.miue recommendation is that they go to another or haul that they have a better person to customer service and not this bad man named Eric.
Robert made it very clear pumping propane is NOT his favorite job at this location. NOT at all friendly and made me feel unwelcome.
They overcharged me and then run my credit card a month laterAnd I cannot get anyone on the phone the farm pond locationHelp please do not go there U-Haul sales people get a commission keep that in mind so not only this location sucks the whole system
Pick up was easy. Staff is very patient and informative. Great rates and 24 hours rental was so helpful. Drop off was super simple and I can not thank the staff enough for their great service. Special Thank you to Andrew for all your help!
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