Philadelphia, United States
8 E Oregon Ave
$$$
+1 2677588715
N/A
The first employee I spoke with could not find my U-Box reservation. She contacted another employee, who might have been a manager, and that person was able to help me. She even went above and beyond to find a way to charge a credit card that I forgot to bring with me. The loading was easy once she located my reservation and assigned me a U-Box. I believe the U-Box left the Philadelphia location two days late. My U-Box arrived in Florida six days late and it took a lot of my time to get updates along the way. I received a credit of 50/day for each day the U-Box was delayed.
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I had a great experience at that location and my rental was smooth. I needed a trailer for a day and the closest location was here. I got there, and was taking care by "Regina". She made sure I got what I needed for my rental.The facility is very clean and well organized and they have everything you need for your move/rental: From trailer, truck, storage, countainer, boxes, etc... She also was able to setup my trailer properly and safely while going over the safety check with me. On the returning day she was still there helping other customers and checking me out.The pickup & Drop off was smooth & fast. I will definetly be back to that location
I was very impressed with the service and cleanliness of the trucks. We were concerned that the trucks may not be clean but they were spotless. Moving sucks but UHaul made our day easier.
Surreal customer service experience today. I tried to purchase a few items from the retail store. The person working the cash register waited until I tried to check out to tell me that "their system is down" and that I would have to go to the uhaul.com website and scan the items myself. Okay. fair enough. I tried to do this 3 times and each time my cart was emptied when I tried to pay. I tried to explain this to the employee who told me he couldn't help me and he then WALKED OUT OF THE STORE leaving me inside, alone.
Ask for Steve! We came in close to closing and needed a uhaul for a quick trip after a long day of moving. Steve was so kind, patient, and helpful and got us into a truck super quickly. It was honestly a highlight of our day. Thanks, Steve!
Friendly staff ready for me early in the morning and very helpful as I had to drop the van off after hours. And the van was brand new (had 600 miles on it). Great process to drop off. Well done.
A giant, multi-floor storage center. I think you could fit all of Philly here. The staff was friendly but it can get hectic sometimes with all the truck rentals and people coming and going. They have a lot of boxes and supplies to buy for moving short and long distances. They are located about a mile from Ikea. An enormous brick building, you can’t miss it.
Unprofessional employees that are clueless. Called to confirm our reservation. We get there and they failed to tell us that we had to go to nj. Q
Deli
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